Casino Marketing Representative

Summary The Casino Marketing Representative supports the Player Development team by building and maintaining relationships with assigned unhosted and lower‑segment players. The role focuses on outbound and inbound telemarketing strategies, event and promotion support, and incremental visitation growth. It serves as a liaison between Casino Hosts, Executive Hosts, and Independent Agent (IA) partners while ensuring compliance with established marketing and comp guidelines. Essential Duties And Responsibilities Assist the Player Development team by managing a legacy and assigned list of unhosted players within lower player segments. Build and maintain player relationships through outbound and inbound communication via phone, email, and written correspondence. Conduct outbound telemarketing campaigns to support casino promotions, special events, and player reactivation initiatives. Generate incremental visitation and revenue growth from coded players; the position is bonus eligible based on performance metrics. Provide inbound player support including reservations, approved room accommodations, and eligible marketing offers. Work with Independent Agent (IA) representatives and branches to assist with rooms and approved incentives as permitted. Support special events through guest confirmations, follow‑up, and participation tracking. Accurately document all player interactions and account activity within the casino management system. Collaborate with Casino Hosts and Executive Hosts to ensure appropriate coverage and player escalation. Comply with responsible gaming practices, internal policies, and regulatory requirements. Comp Authority and Clearance Authorized to use eligible marketing offers already loaded to player accounts. May issue non‑discretionary comps per marketing and departmental guidelines. Not authorized to make discretionary comp decisions. Assigned accounts include lower‑segment retention players and inactive accounts with existing offers. New player accounts will be evaluated and escalated appropriately based on visitation and play. Qualifications And Experience Experience in inside sales, telemarketing, casino marketing, or player development preferred. Demonstrated success in outbound sales or customer retention roles. Strong communication, relationship‑building, and follow‑up skills. Experience with CRM or casino management systems preferred. Ability to work flexible schedules including nights, weekends, and holidays. Previous position in Casino Marketing desired, or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Must be able to maintain an appropriate Gaming License & Alcohol Awareness card. Driver's license and ability to provide annual MVR preferred. Physical demands: constantly sitting, frequently standing, walking, occasionally reaching overhead, bending, crouching, and kneeling; must be able to push/pull or carry/lift 10 lbs or less constantly and 50 lbs or less occasionally; repetitive use of both hands; finger dexterity required; visual acuity needed. Reasonable accommodations may be made for individuals with disabilities. Work Environment Work performed indoors and outdoors, alone and with others; involves face‑to‑face verbal contact and extended periods at computer equipment. May be exposed to confined areas, extreme heat or cold, wet/humid conditions, vibrations, moving objects, high places, slippery surfaces, and a smoke‑filled environment. Noise level moderate, but can be quiet or loud; reasonable accommodations may be made for individuals with disabilities. #J-18808-Ljbffr