Technical Writer

Are you inspired by challenging the status quo and thrive in collaborative environments that drive results? Gates is looking for a Technical Writer & Documentation Specialist. Overview This role is responsible for creating and maintaining comprehensive technical documentation for eBike systems, ensuring OEM partners, dealers, service technicians, and end users have accurate, engaging information for integration, assembly, operation, and maintenance of our products. Key Responsibilities Prototype Assembly Documentation – observe and document prototype and production assembly processes, create step‑by‑step guides with photos, diagrams, and safety notes, and collaborate with engineering and manufacturing teams to ensure accuracy. OEM Integration Guidelines – develop clear, structured documentation guiding OEM partners on integrating our eBike systems into their bicycle platforms, including installation guides, compatibility documentation, cable routing instructions, and torque specifications, and update documents as components evolve. User Manuals – write and design user‑friendly manuals for end consumers covering product features, operation, troubleshooting, and maintenance; ensure manuals meet brand standards, regulatory requirements, and global readability expectations; work with product managers and UX teams to refine clarity and visual layout. Service Manuals – create detailed service and repair manuals for technicians, including diagnostic procedures, wiring diagrams, component replacement steps, and calibration workflows; coordinate with technicians to document troubleshooting flows and service bulletins; maintain revision control to reflect current service processes. Required Qualifications 3–5+ years of experience as a Technical Writer, Documentation Specialist or related role. Proven experience creating technical manuals, service guides or assembly instructions. Strong ability to translate complex mechanical and electrical concepts into clear, accessible documentation. Excellent written communication skills and strong attention to detail. Proficiency with documentation tools such as Adobe Illustrator/Indesign, Markdown‑based systems, CAD‑viewing tools for extracting visuals, Microsoft Office and SharePoint. Experience collaborating with engineering, manufacturing and product teams. Must be legally able to work in the United States without company visa sponsorship. Preferred Qualifications Hands‑on experience with bicycles or eBikes, including mechanical assembly or maintenance. Familiarity with electric powertrains, wiring harnesses, sensors, controllers and embedded systems. Experience with content management systems (CMS) and version control. Ability to capture high‑quality process photos and annotate visual content. Personal Attributes Highly organized, able to manage multiple documentation projects simultaneously. Comfortable working in R&D environments and rapidly changing development cycles. Curious, proactive learner who enjoys understanding how mechanical and electrical systems work. Strong collaborator with clear communication style across technical and non‑technical teams. Physical Requirements Employee must frequently sit, use hands and fingers to work with objects, tools or controls, operate office equipment including computers, telephones, and printers, and lift or move up to 10 pounds. Equal Opportunity Statement Gates is an Equal Opportunity employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based on job‑related reasons and do not consider any protected characteristic. Pay & Benefits Full‑time position. Salary range: $70,000 – $80,000. No relocation assistance. Medical, dental, vision insurance and other voluntary benefit options, effective the month following hire. Paid vacation of 3 weeks, 11 holidays (9 scheduled + 2 floating), 8 sick days; all vacation days accrued. 401(k) with 3% company contribution and additional 3% match. Tuition reimbursement. #J-18808-Ljbffr