UKG is hiring: Lead UI & UX Designer in Lowell

About The Role

We’re seeking an experienced Lead UX Designer to work across complex enterprise product areas where AI is changing how users interact with software. You will design experiences that are more adaptive, proactive, and context‑aware while maintaining trust, transparency, user control, and clear system limits. The role combines hands‑on execution with meaningful product influence and calls for someone who can navigate complexity, make thoughtful design decisions, and raise the quality of outcomes across teams.

What You’ll Do

• AI-Enabled Product Experiences: Shape how AI capabilities are presented and behave. Define clear, useful patterns that emphasize trust, transparency, feedback, control, and safe use.
• Conversational, Proactive & Context‑Aware Workflows: Design experiences that use conversation, context, and automation to reduce friction. Create flows that respond to intent, workflow state, and changing needs.
• End-to-End Product Design: Drive design from discovery through execution, including problem framing, workflows, wireframes, prototyping, testing, and iteration. Go beyond standard deliverables by evaluating and refining AI behavior.
• Product Influence & Cross‑Functional Partnership: Collaborate with product, engineering, data, and AI teams to shape requirements and guide design decisions. Evaluate trade‑offs and turn evolving capabilities into viable outcomes aligned with customer needs.
• Research, Insight & Validation: Use research and data to inform design decisions. Validate work through customer insight, testing, and evidence to improve usability and outcomes.
• Quality, Craft & Accessibility: Create scalable, accessible experiences with a high bar for clarity, usability, consistency, and craft. Pay attention to interaction quality and visual detail across complex workflows.
• Mentorship & Team Development: Conduct reviews, critiques, and mentoring. Strengthen team practices and support a culture of thoughtful feedback, continuous improvement, and modern design ways of working.

About You

Basic Qualifications

• 8+ years of experience in UX, product design, or interaction design, including driving complex design work in enterprise or mobile environments.
• Strong track record of delivering scalable design solutions and shaping design direction across workflow‑heavy experiences.
• Experience designing products with AI capabilities or similar trust, feedback, and adaptive behavior.
• Demonstrated use of AI in the design process to improve exploration, synthesis, prototyping, and execution.
• Experience contributing to shared patterns, reusable frameworks, or design systems that improve quality across products.
• Understanding of accessibility and inclusive design.
• Proficiency in design and prototyping tools and a willingness to adopt new tools as the process evolves.
• Ability to identify, apply, and evolve design patterns, processes, and best practices while advocating for customer value.
• Excellent storytelling, presentation, and facilitation skills for communicating complex ideas across disciplines.
• A portfolio that demonstrates product thinking, design craft, and influence on design outcomes, including AI and complex workflow examples.
• Bachelor’s or master’s degree in HCI, Design, Computer Science, or equivalent practical experience.

Preferred Qualifications

• Direct experience with product localization and accessibility.
• Experience in the Human Capital Management or Workforce Management industry.
• Experience contributing to design systems, pattern libraries, and style guides.
• Familiarity with front‑end technologies such as Angular, React, Ember, Material, Bootstrap, or Ionic.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, or other legally protected categories. UKG participates in E‑Verify. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. For individuals with disabilities requiring assistance during the application process, please contact ukgcareers@ukg.com.