Process Improvement Specialist

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system operational functions. Essential Functions -Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets. -Coaches leaders and staff on how to develop quality, service, and financial metrics to assess the overall success of improvement efforts. -Coaches leaders and staff to utilize Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes. -Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff. -Conduct analyses to identify and eliminate or minimize points of risks through process redesign.

Education

• Bachelor's Degree in a related field of study required

• Master's Degree in a related field of study preferred

Experience

• 3+ years of experience in quality or performance improvement required

Knowledge, Skills and Abilities

• Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.

• Coach on developing quality, service, and financial metrics to assess the overall success of improvement efforts.

• Utilize Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.

• Coach staff and mangers to Utilize Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.

• Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.

• Conduct analyses to identify and eliminate or minimize points of risks through process redesign.

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.