Reservations Specialist
Westgate Resorts, Ocoee, FL, United States
Company Description
Westgate Resorts is the largest privately held timeshare company in the world , with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the
Best Companies to Work For , we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement.
With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico . Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.
Job Description
Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!
This role offers
paid training, performance incentives, and long-term career growth
with one of the nation's largest hospitality companies.
Next Class Starts: April 23
Earn $18.00/Hour During Training
(Includes Base Pay + Weekly Bonus) Training Duration:
6 Weeks (4 Weeks Training + 2 Weeks Nesting) Training Schedule:
Monday-Friday, 9:00 AM - 5:30 PM (Onsite in Ocoee, FL) Work From Home Opportunity:
Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; weekends required; 2 days off during the week. Plus
shift differentials with an additional
10% evening differential
and
15% weekend differential . As an
Owner Services Specialist , you'll support Westgate Resort owners by handling
reservations and account inquiries , educating owners on their timeshare usage rights, and delivering a
5-star experience
on every call.
What You'll Do
Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound) Assist owners with booking, modifying, and canceling reservations Educate owners on timeshare usage rights and account status Process external exchange requests through a third-party partner Offer and explain Vacation Guard Travel Protection Maintain accurate documentation and meet quality/performance expectations Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint Call volume expectations: 30-35 calls/day average 40-50 calls/day during peak periods Qualifications
What You'll Bring
High school diploma or GED required 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!) Strong communication, listening, and multitasking skills Comfortable working in a fast-paced, metrics-driven environment Must be able to work weekends and holidays as needed Must pass a background check and drug screening Bilingual English/Spanish is a HUGE plus (additional pay available!) Additionally, the person must possess and adhere to the following core values:
Integrity Passion Work Ethic Additional Information
Why You'll Love It Here
Comprehensive benefits (medical, dental, vision, PTO, 401K match) DailyPay: get paid when you need it Career growth & tuition assistance Employee discounts on resorts, restaurants, and more Inclusive culture & community involvement opportunities Remote flexibility after the 90-day onsite period Why Westgate?
Comprehensive Health Benefits - Medical, Dental, and Vision Coverage Paid Time Off - Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay - Access Your Earnings When You Need Them Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) - Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship
- Up to $40,000 for Team Members' Dependents Career Growth and Advancement Opportunities Community Involvement - Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Westgate Resorts is the largest privately held timeshare company in the world , with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the
Best Companies to Work For , we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement.
With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico . Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.
Job Description
Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!
This role offers
paid training, performance incentives, and long-term career growth
with one of the nation's largest hospitality companies.
Next Class Starts: April 23
Earn $18.00/Hour During Training
(Includes Base Pay + Weekly Bonus) Training Duration:
6 Weeks (4 Weeks Training + 2 Weeks Nesting) Training Schedule:
Monday-Friday, 9:00 AM - 5:30 PM (Onsite in Ocoee, FL) Work From Home Opportunity:
Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; weekends required; 2 days off during the week. Plus
shift differentials with an additional
10% evening differential
and
15% weekend differential . As an
Owner Services Specialist , you'll support Westgate Resort owners by handling
reservations and account inquiries , educating owners on their timeshare usage rights, and delivering a
5-star experience
on every call.
What You'll Do
Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound) Assist owners with booking, modifying, and canceling reservations Educate owners on timeshare usage rights and account status Process external exchange requests through a third-party partner Offer and explain Vacation Guard Travel Protection Maintain accurate documentation and meet quality/performance expectations Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint Call volume expectations: 30-35 calls/day average 40-50 calls/day during peak periods Qualifications
What You'll Bring
High school diploma or GED required 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!) Strong communication, listening, and multitasking skills Comfortable working in a fast-paced, metrics-driven environment Must be able to work weekends and holidays as needed Must pass a background check and drug screening Bilingual English/Spanish is a HUGE plus (additional pay available!) Additionally, the person must possess and adhere to the following core values:
Integrity Passion Work Ethic Additional Information
Why You'll Love It Here
Comprehensive benefits (medical, dental, vision, PTO, 401K match) DailyPay: get paid when you need it Career growth & tuition assistance Employee discounts on resorts, restaurants, and more Inclusive culture & community involvement opportunities Remote flexibility after the 90-day onsite period Why Westgate?
Comprehensive Health Benefits - Medical, Dental, and Vision Coverage Paid Time Off - Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay - Access Your Earnings When You Need Them Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) - Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship
- Up to $40,000 for Team Members' Dependents Career Growth and Advancement Opportunities Community Involvement - Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.