Member Service Representative
Medix, Spokane, WA, United States
*MUST LIVE IN WASHINGTON STATE*
Location: Remote (must be local to Spokane, WA or Renton, WA for equipment pickup or in case of tech/outages)
Duration: Contract To Permanent (520 hours)
Pay Range: $16 - $20 per hour (Based on location)
Schedule: Variable shifts between 8:00 AM - 8:00 PM, Sunday through Saturday (40 hours per week) Overview Medix is hiring Member Services Representatives to join our client supporting healthcare members across Washington State. In this role, you will serve as the first point of contact for members, handling inbound inquiries related to benefits, billing, claims, and healthcare services. This is a high-volume call center environment that requires strong customer service skills, adaptability, and empathy.
Responsibilities ? Handle inbound member calls regarding benefits, billing, claims, enrollment, and general healthcare inquiries. ? Assist members with understanding premium amounts, provider availability, coverage options, and claims status. ? Support members with online portal navigation and account updates. ? Provide accurate, timely information and ensure members feel supported and informed. ? Navigate sensitive situations with empathy and professionalism when handling complaints or escalated concerns. ? Participate in a comprehensive training program (virtual classroom setting), followed by a guided nesting period with live call support and coaching. ? Maintain attendance and reliability standards, especially during training.
Training ? Schedule: 8:30 AM - 5:00 PM, Monday through Friday (first 3 weeks). ? Attendance: 100% mandatory for training period. ? Nesting period (2-3 weeks) with mentor support and daily feedback sessions following training.
Qualifications Required: ? High School Diploma or GED. ? Minimum 1 year of call center experience. ? Strong customer service skills with the ability to handle a wide range of call types.
Preferred: ? Previous healthcare or insurance experience.
Key Attributes: ? Empathy and emotional intelligence. ? Ability to remain professional and patient when assisting upset or confused members. ? Dependability and reliability - attendance is critical for success in this role. Additional Details ? Equipment provided by Medix client. ? Must be able to pass compliance requirements, including background check and drug screen (marijuana included).
Why Join Medix? ? Opportunity to gain experience in the healthcare industry. ? Supportive training and mentorship structure. ? Be part of a mission-driven team focused on helping members access and understand their healthcare benefits.
Benefits: 401(k) Retirement Plan, Medical, dental and vision plans, Short Term Disability Insurance, Life Insurance Plan, Weekly Pay, Paid Sick Time
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
Location: Remote (must be local to Spokane, WA or Renton, WA for equipment pickup or in case of tech/outages)
Duration: Contract To Permanent (520 hours)
Pay Range: $16 - $20 per hour (Based on location)
Schedule: Variable shifts between 8:00 AM - 8:00 PM, Sunday through Saturday (40 hours per week) Overview Medix is hiring Member Services Representatives to join our client supporting healthcare members across Washington State. In this role, you will serve as the first point of contact for members, handling inbound inquiries related to benefits, billing, claims, and healthcare services. This is a high-volume call center environment that requires strong customer service skills, adaptability, and empathy.
Responsibilities ? Handle inbound member calls regarding benefits, billing, claims, enrollment, and general healthcare inquiries. ? Assist members with understanding premium amounts, provider availability, coverage options, and claims status. ? Support members with online portal navigation and account updates. ? Provide accurate, timely information and ensure members feel supported and informed. ? Navigate sensitive situations with empathy and professionalism when handling complaints or escalated concerns. ? Participate in a comprehensive training program (virtual classroom setting), followed by a guided nesting period with live call support and coaching. ? Maintain attendance and reliability standards, especially during training.
Training ? Schedule: 8:30 AM - 5:00 PM, Monday through Friday (first 3 weeks). ? Attendance: 100% mandatory for training period. ? Nesting period (2-3 weeks) with mentor support and daily feedback sessions following training.
Qualifications Required: ? High School Diploma or GED. ? Minimum 1 year of call center experience. ? Strong customer service skills with the ability to handle a wide range of call types.
Preferred: ? Previous healthcare or insurance experience.
Key Attributes: ? Empathy and emotional intelligence. ? Ability to remain professional and patient when assisting upset or confused members. ? Dependability and reliability - attendance is critical for success in this role. Additional Details ? Equipment provided by Medix client. ? Must be able to pass compliance requirements, including background check and drug screen (marijuana included).
Why Join Medix? ? Opportunity to gain experience in the healthcare industry. ? Supportive training and mentorship structure. ? Be part of a mission-driven team focused on helping members access and understand their healthcare benefits.
Benefits: 401(k) Retirement Plan, Medical, dental and vision plans, Short Term Disability Insurance, Life Insurance Plan, Weekly Pay, Paid Sick Time
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients