Credit Collections Specialist (Durham)
Stellar Consulting Solutions, LLC, Durham, NC, United States
Title: Senior Credit & Collections Specialist
Location: Durham, NC
Duration: contract to hire
Key Responsibilities: Accounts Receivable Management:
Monitor and manage accounts receivable to ensure timely collection of outstanding invoices. Collections:
Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans. Customer Communication:
Communicate with customers regarding account status, payment discrepancies, and resolution of billing issues. Reporting:
Prepare regular reports on accounts receivable status, collection activities, and credit risks for management review. Record Maintenance : Maintain accurate and up-to-date records of all credit and collection activities. Dispute Resolution:
Work with internal teams and customers to resolve payment disputes and discrepancies. Policy Compliance:
Ensure compliance with company credit and collection policies and procedures. Process Improvement:
Identify and implement process improvements to enhance the efficiency and effectiveness of the credit and collection’s function.
Education and Experience requirements: ·
5+ years’ experience as a Credit & Collection Specialist or in a similar role. · Strong understanding of credit and collections principles and practices. Bachelor’s degree in finance, business, or related field. · Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint). -Excellent verbal and written communication skills required. -Customer service focused.
Key Responsibilities: Accounts Receivable Management:
Monitor and manage accounts receivable to ensure timely collection of outstanding invoices. Collections:
Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans. Customer Communication:
Communicate with customers regarding account status, payment discrepancies, and resolution of billing issues. Reporting:
Prepare regular reports on accounts receivable status, collection activities, and credit risks for management review. Record Maintenance : Maintain accurate and up-to-date records of all credit and collection activities. Dispute Resolution:
Work with internal teams and customers to resolve payment disputes and discrepancies. Policy Compliance:
Ensure compliance with company credit and collection policies and procedures. Process Improvement:
Identify and implement process improvements to enhance the efficiency and effectiveness of the credit and collection’s function.
Education and Experience requirements: ·
5+ years’ experience as a Credit & Collection Specialist or in a similar role. · Strong understanding of credit and collections principles and practices. Bachelor’s degree in finance, business, or related field. · Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint). -Excellent verbal and written communication skills required. -Customer service focused.