Senior Salesforce Developer - 14+ years experience (Atlanta)

• Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud • Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs • Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement • Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance • Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes • Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management • Ensure proper monitoring, alerting, and observability across Salesforce environments • Oversee release support activities including deployments, validation, and post-release monitoring • Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements • Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues • Stay current with Salesforce platform updates and proactively assess impact on production environments

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each) • Minimum 10+ years of experience in IT, with 7+ years on the Salesforce platform • Minimum 3+ years of experience in a production support leadership or managerial role • Strong experience in Salesforce production support, incident management, and service operations • Deep understanding of Salesforce architecture, data model, and platform capabilities • Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrations • Experience with ITIL processes (Incident, Problem, Change Management) • Experience managing DevOps and deployment processes (Copado, Gearset, Jenkins, etc.) • Proven ability to manage SLAs, KPIs, and service performance metrics • Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences • Experience working in Agile environments and collaborating with distributed teams