Sales Engineer, Support & Success (Hallowell)
Blue Marble Geographics, Hallowell, ME, United States
The Sales Engineer is a GTM-focused technical resource within the Support & Success organization, not a break/fix support agent. You will own product demonstrations, support pre-sales deal cycles, guide customers through packaging decisions, and unlock upsell and expansion opportunities.
What You'll Do
Product Demonstrations & Pre-Sales •
Own and deliver compelling, use-case-driven demos of Global Mapper and Avenza Maps ,
tailored to industry verticals including AEC, LiDAR/photogrammetry, field data collection, and enterprise GIS workflows •
Build and maintain a library of demo environments and scenario scripts that map product capabilities to specific customer personas: GIS analysts, survey technicians, UAV/drone operators, enterprise GIS managers, and field workers •
Partner with Account Executives on discovery calls, RFP responses, and technical evaluations ,
bringing the product to life in ways that clearly differentiate Blue Marble from Esri, QGIS, AutoCAD Map 3D, and other competitors •
Support proof-of-concept engagements for enterprise and mid-market prospects, particularly those evaluating
our premium offerings.
Customer Migration & Expansion •
Guide perpetual license customers through the transition to subscription using the Gives/Gets rollout framework . •
Drive upsell conversations by helping customers recognize the value of premium modules and features , aligning them with the right subscription tier.
GTM & Cross-Functional Collaboration •
Act as the connective tissue between Product, Sales, Marketing, and Customer Success ,
ensuring the field is equipped to communicate packaging value to the right buyer •
Feed customer and prospect insights back to Product Management and Marketing; contribute to pricing page design, messaging, and lead conversion optimization
What You'll Do
Product Demonstrations & Pre-Sales •
Own and deliver compelling, use-case-driven demos of Global Mapper and Avenza Maps ,
tailored to industry verticals including AEC, LiDAR/photogrammetry, field data collection, and enterprise GIS workflows •
Build and maintain a library of demo environments and scenario scripts that map product capabilities to specific customer personas: GIS analysts, survey technicians, UAV/drone operators, enterprise GIS managers, and field workers •
Partner with Account Executives on discovery calls, RFP responses, and technical evaluations ,
bringing the product to life in ways that clearly differentiate Blue Marble from Esri, QGIS, AutoCAD Map 3D, and other competitors •
Support proof-of-concept engagements for enterprise and mid-market prospects, particularly those evaluating
our premium offerings.
Customer Migration & Expansion •
Guide perpetual license customers through the transition to subscription using the Gives/Gets rollout framework . •
Drive upsell conversations by helping customers recognize the value of premium modules and features , aligning them with the right subscription tier.
GTM & Cross-Functional Collaboration •
Act as the connective tissue between Product, Sales, Marketing, and Customer Success ,
ensuring the field is equipped to communicate packaging value to the right buyer •
Feed customer and prospect insights back to Product Management and Marketing; contribute to pricing page design, messaging, and lead conversion optimization