Customer Service Representative (Daleville)
Insight Global, Daleville, IN, United States
What You’ll Do
Serve as a front-line point of contact for banking customers via phone
Assist with debit card questions, activation, and replacements
Help customers set up and access online banking
Troubleshoot login and general account-related issues
Follow established procedures, including customer verification steps
Maintain professionalism and accuracy in a fast-paced, high-volume call environment
What We’re Looking For High school diploma or GED At least 1 year of customer service or customer support experience Strong reliability and punctuality—consistent attendance is essential Comfortable taking back-to-back calls in a busy call center setting Ability to remain calm and professional with frustrated or upset callers Basic computer and typing skills, with the ability to multitask across systems Willingness to follow processes and learn new systems during training Positive attitude and eagerness to learn
Nice to Have Previous inbound or outbound call center experience Experience working with online tools or customer support systems
What We’re Looking For High school diploma or GED At least 1 year of customer service or customer support experience Strong reliability and punctuality—consistent attendance is essential Comfortable taking back-to-back calls in a busy call center setting Ability to remain calm and professional with frustrated or upset callers Basic computer and typing skills, with the ability to multitask across systems Willingness to follow processes and learn new systems during training Positive attitude and eagerness to learn
Nice to Have Previous inbound or outbound call center experience Experience working with online tools or customer support systems