Associate Director, Cardiovascular Accounts & Customer Engagement - Minneapolis
Bristol Myers Squibb, Minneapolis, MN, United States
Associate Director – Cardiovascular Accounts & Customer Engagement
The Associate Director, CV Accounts & Customer Engagement reports to the Director and works cross‑functionally with matrix teams to ensure tactical execution aligns with the overall brand strategy. By collaborating with teams focused on reimbursement, REMS, access, brand, and field operations, the Associate Director will support business goals and drive effective implementation of strategic initiatives.
Key Responsibilities Key Account Management
Deliver all access, value, PHM, quality, and unbranded messages and tools with population health decision makers or C‑suite individuals.
Support safe and appropriate use of BMS CV products through education on treatment protocols, order sets and other clinical management tools with formulary committee members.
Support onboarding and ongoing management to LDN operations at SPs to support REMS and access.
Education around EHRs through approved resources and referral to the HIT specialist.
Collaborate cross‑functionally with Sales, Medical, Marketing, Market Access, Patient Services, BI&A, and other matrix teams to support strategic initiatives.
KOL Strategic Development
Establish BMS as a credible and trusted partner among the thought leaders in Cardiology.
Support the brand's commercial efforts at conferences (National and Regional Level).
Support content development of Speaker Programs and training of Speakers.
Gather local and national insights to inform brand strategy through KOL engagement.
Support advisory boards by providing input on content development (e.g., discussion guides) for non‑access related advisory boards.
Develop regional/local expertise in HCM care pathways and identify key opinion leaders.
Compliance & Operational Excellence
Ensure all activities are conducted in full compliance with applicable laws, regulations, and BMS policies.
Uphold high ethical standards while driving business success and fostering a customer‑centric approach.
Qualifications & Experience
Field‑Based Role. Minimum 5 years of experience in marketing, access, account management, business development, or sales leadership within the pharmaceutical or healthcare industry. Cardiovascular experience strongly preferred.
Must possess a bachelor's degree; an advanced degree is strongly preferred.
Deep understanding of the U.S. healthcare system, including hospitals and acute care, integrated delivery networks (IDNs), limited distribution networks (LDNs), organizer provider networks, and payer dynamics.
Experience with hospital payment models and metrics, formulary access and reimbursement dynamics, pathways and protocol development, EMR/EHR systems, pharmacy planning and operations strongly preferred.
Track record of driving revenue growth and/or achieving field execution targets in the pharmaceutical industry and consistently exceeding expectations.
Strong strategic thinking skills with the ability to structure complex challenges and translate them into actionable plans.
Strong ability to interface with stakeholders both internally and externally.
Excellent written and oral communication skills.
Experience in the pharmaceutical or healthcare industry with a strong focus on hospital‑based sales and market access.
Compensation Overview Field – United States – US: $164,990 - $199,933. The starting compensation range for this role is listed above for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available.
Benefits
Health Coverage: Medical, pharmacy, dental, and vision care.
Well‑being Support: Programs such as BMS Well‑Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well‑being and Protection: 401(k) plan, short‑term and long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Paid Time Off: Flexible time off (unlimited, with manager approval) and 11 paid national holidays.
Equal Employment Opportunity Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
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Key Responsibilities Key Account Management
Deliver all access, value, PHM, quality, and unbranded messages and tools with population health decision makers or C‑suite individuals.
Support safe and appropriate use of BMS CV products through education on treatment protocols, order sets and other clinical management tools with formulary committee members.
Support onboarding and ongoing management to LDN operations at SPs to support REMS and access.
Education around EHRs through approved resources and referral to the HIT specialist.
Collaborate cross‑functionally with Sales, Medical, Marketing, Market Access, Patient Services, BI&A, and other matrix teams to support strategic initiatives.
KOL Strategic Development
Establish BMS as a credible and trusted partner among the thought leaders in Cardiology.
Support the brand's commercial efforts at conferences (National and Regional Level).
Support content development of Speaker Programs and training of Speakers.
Gather local and national insights to inform brand strategy through KOL engagement.
Support advisory boards by providing input on content development (e.g., discussion guides) for non‑access related advisory boards.
Develop regional/local expertise in HCM care pathways and identify key opinion leaders.
Compliance & Operational Excellence
Ensure all activities are conducted in full compliance with applicable laws, regulations, and BMS policies.
Uphold high ethical standards while driving business success and fostering a customer‑centric approach.
Qualifications & Experience
Field‑Based Role. Minimum 5 years of experience in marketing, access, account management, business development, or sales leadership within the pharmaceutical or healthcare industry. Cardiovascular experience strongly preferred.
Must possess a bachelor's degree; an advanced degree is strongly preferred.
Deep understanding of the U.S. healthcare system, including hospitals and acute care, integrated delivery networks (IDNs), limited distribution networks (LDNs), organizer provider networks, and payer dynamics.
Experience with hospital payment models and metrics, formulary access and reimbursement dynamics, pathways and protocol development, EMR/EHR systems, pharmacy planning and operations strongly preferred.
Track record of driving revenue growth and/or achieving field execution targets in the pharmaceutical industry and consistently exceeding expectations.
Strong strategic thinking skills with the ability to structure complex challenges and translate them into actionable plans.
Strong ability to interface with stakeholders both internally and externally.
Excellent written and oral communication skills.
Experience in the pharmaceutical or healthcare industry with a strong focus on hospital‑based sales and market access.
Compensation Overview Field – United States – US: $164,990 - $199,933. The starting compensation range for this role is listed above for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available.
Benefits
Health Coverage: Medical, pharmacy, dental, and vision care.
Well‑being Support: Programs such as BMS Well‑Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well‑being and Protection: 401(k) plan, short‑term and long‑term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Paid Time Off: Flexible time off (unlimited, with manager approval) and 11 paid national holidays.
Equal Employment Opportunity Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
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