Engagement Lead - Product and Strategy
Vaco Recruiter Services, New York, NY, United States
Overview
Industry:
AI Startup Company Role:
Engagement Lead – Product and Strategy Salary:
$180,000 - $240,000/annually Location:
New York City (on-site 5 days a week) About the role
Our client, a fast-growing AI company, is looking for an Engagement Lead to support the rollout and adoption of new, evolving platform capabilities. This role focuses on guiding customers from early implementation through successful, stable usage while partnering closely with internal teams to ensure solutions meet real-world needs. This is a cross-functional role with significant ownership, working across product, engineering, and client-facing teams. You’ll play a central role in aligning stakeholders, navigating ambiguity, and helping define how complex implementations are delivered as the business continues to grow. Responsibilities
Lead deployments from handoff through launch and early adoption, helping ensure projects stay on track and meet agreed-upon outcomes. Support later-stage sales and onboarding efforts by contributing to discovery, scoping, and transition planning. Work with customers to clarify objectives, define workflows, outline success metrics, and guide tradeoff decisions. Coordinate timelines, dependencies, and stakeholders across multiple teams while maintaining clear communication and momentum. Collaborate with internal partners to drive configuration, readiness, and enablement activities. Share customer insights and implementation learnings with product and engineering to inform ongoing improvements. Help document best practices, templates, and repeatable approaches that improve efficiency and consistency over time. Requirements
4–8 years of experience in consulting, strategy, product, operations, or client-facing roles in fast-paced high-growth tech environments Experience managing complex projects with multiple stakeholders end-to-end Strong communication skills and the ability to build trust with both customers and internal partners Comfort operating in ambiguous situations and adapting as priorities evolve Analytical and detail-oriented, with the ability to think creatively about solutions Technical curiosity or background that supports working closely with product and engineering teams Willingness to travel periodically and work primarily in person
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Industry:
AI Startup Company Role:
Engagement Lead – Product and Strategy Salary:
$180,000 - $240,000/annually Location:
New York City (on-site 5 days a week) About the role
Our client, a fast-growing AI company, is looking for an Engagement Lead to support the rollout and adoption of new, evolving platform capabilities. This role focuses on guiding customers from early implementation through successful, stable usage while partnering closely with internal teams to ensure solutions meet real-world needs. This is a cross-functional role with significant ownership, working across product, engineering, and client-facing teams. You’ll play a central role in aligning stakeholders, navigating ambiguity, and helping define how complex implementations are delivered as the business continues to grow. Responsibilities
Lead deployments from handoff through launch and early adoption, helping ensure projects stay on track and meet agreed-upon outcomes. Support later-stage sales and onboarding efforts by contributing to discovery, scoping, and transition planning. Work with customers to clarify objectives, define workflows, outline success metrics, and guide tradeoff decisions. Coordinate timelines, dependencies, and stakeholders across multiple teams while maintaining clear communication and momentum. Collaborate with internal partners to drive configuration, readiness, and enablement activities. Share customer insights and implementation learnings with product and engineering to inform ongoing improvements. Help document best practices, templates, and repeatable approaches that improve efficiency and consistency over time. Requirements
4–8 years of experience in consulting, strategy, product, operations, or client-facing roles in fast-paced high-growth tech environments Experience managing complex projects with multiple stakeholders end-to-end Strong communication skills and the ability to build trust with both customers and internal partners Comfort operating in ambiguous situations and adapting as priorities evolve Analytical and detail-oriented, with the ability to think creatively about solutions Technical curiosity or background that supports working closely with product and engineering teams Willingness to travel periodically and work primarily in person
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