Customer Relations Specialist TEMP
Regal Cinemas, Inc., Knoxville, TN, United States
Description
What is the job?
We’re looking for a Customer Relations Specialist TEMP to join our team at Regal. In this role, you’ll be the first point of contact for our patrons who reach out through email, phone, or social media.
You’ll work closely with theatre managers, IT, Marketing, and other teams to resolve issues, provide support, and ensure every guest feels heard and valued. This is a role where you’ll have the chance to combine excellent communication skills with problem‑solving and collaboration.
If you love movies, enjoy helping people, and thrive in a fast‑paced, team‑oriented environment, this could be the role for you.
What will you be doing?
You’ll respond to customer inquiries via phone, email, and social media, ensuring issues are handled quickly and professionally.
You’ll support theatre management by investigating customer concerns and escalating sensitive matters when needed.
You’ll identify and resolve potential issues, including fraud scenarios, while maintaining confidentiality.
You’ll collaborate with other teams (IT, Marketing, Operations) to resolve customer and theatre questions about promotions, subscriptions, and technical support.
You’ll maintain reporting databases and share weekly updates with leadership teams.
About you
You have at least 1 year of customer service experience (theatre industry knowledge a plus).
You’re a strong communicator with excellent phone, writing, and grammar skills.
You’re confident using technology, including Microsoft Office, Teams, CRM tools, and social media platforms.
You stay calm under pressure, with strong problem‑solving and de‑escalation skills.
You bring a positive, professional attitude — and you love movies!
Benefits
Discretionary annual bonus
Free movie passes and discounted concessions at any Regal location
Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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You’ll work closely with theatre managers, IT, Marketing, and other teams to resolve issues, provide support, and ensure every guest feels heard and valued. This is a role where you’ll have the chance to combine excellent communication skills with problem‑solving and collaboration.
If you love movies, enjoy helping people, and thrive in a fast‑paced, team‑oriented environment, this could be the role for you.
What will you be doing?
You’ll respond to customer inquiries via phone, email, and social media, ensuring issues are handled quickly and professionally.
You’ll support theatre management by investigating customer concerns and escalating sensitive matters when needed.
You’ll identify and resolve potential issues, including fraud scenarios, while maintaining confidentiality.
You’ll collaborate with other teams (IT, Marketing, Operations) to resolve customer and theatre questions about promotions, subscriptions, and technical support.
You’ll maintain reporting databases and share weekly updates with leadership teams.
About you
You have at least 1 year of customer service experience (theatre industry knowledge a plus).
You’re a strong communicator with excellent phone, writing, and grammar skills.
You’re confident using technology, including Microsoft Office, Teams, CRM tools, and social media platforms.
You stay calm under pressure, with strong problem‑solving and de‑escalation skills.
You bring a positive, professional attitude — and you love movies!
Benefits
Discretionary annual bonus
Free movie passes and discounted concessions at any Regal location
Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr