Manager of Performance Strategy - Bay Area
Institute of Real Estate Management, San Francisco, CA, United States
Job Description Summary
The Manager of Performance Strategy role is an influential leadership position supporting onsite operations and regional performance objectives. In the role, the Manager of Performance Strategy will identify performance needs for onsite team members and assigned portfolio to fill learning gaps both in 1:1 and group facilitation, will ensure that team members have the knowledge and resources needed to achieve performance goals and operational excellence, and will act as a strategist to increase site‑specific efficiency, productivity, and overall success throughout the region. In addition, the Manager of Performance Strategy will be responsible for coordinating group coaching sessions with various onsite team members, supporting onboarding efforts, and collaborating with department leads to ensure national Learning & Development initiatives are being implemented at the regional level.
Job Responsibilities
Partner with and support Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives.
Facilitate onboarding training courses when necessary for newly transitioned properties.
Provide feedback to the Learning & Development Team regarding training needs.
Monitor 3rd‑party Mystery Shop scores; coordinate sessions with Community Manager (and Regional Property Manager where appropriate) based on score.
Develop and execute specific coaching sessions, including site visits, virtual environments, or regional workshops (Leasing/ACM/CM workshops, New Hire Forums, Roundtables, etc.) tailored to the needs of the region.
Attend all scheduled weekly conference calls with the Regional Property Managers to report on training, discuss needs, and address personnel matters as requested.
Utilize One‑on‑One Coaching sessions to review key performance metrics, develop a coaching plan, and coordinate with the team member’s Community Manager (and Regional Property Manager where appropriate).
Analyze Key Performance Indicators (KPIs) to interpret data, support action plan development, and maximize asset, portfolio, and regional performance.
Participate in and facilitate inter‑department meetings or collaborations to implement a strategic plan that maximizes regional performance.
Respond to critical asset needs while using regional business intelligence tools, providing team members with an asset performance analysis and recommended improvement strategy; organize collaborative strategy meetings with the Community Manager, Regional Property Manager, and other impacted parties.
Plan and execute all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership.
Plan, execute, and participate in committees or chair them as requested.
Make recommendations and modifications regarding office and region performance, business needs, etc.
Support properties across Northern California with regular onsite presence and in‑person facilitation for meetings and workshops; travel within the assigned region as needed.
Compensation
Range $91,000 to $105,000.
Additional Compensation
Corporate Positions: Eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: Eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits with low employee cost after 3 and 5 years of service.
Generous Paid Time Off: 15 days vacation, 4 personal days, 10 sick days, 11 paid holidays for new hires; additional vacation accrued with tenure. Birthday off after 1 year of service.
Onsite housing discount for onsite team members at Greystar‑managed communities (subject to availability).
6‑Week Paid Sabbatical after 10 years of service and every 5 years thereafter.
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
Charitable giving program and benefits.
Greystar will consider for employment qualified applicants with arrest and conviction records. *Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
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Job Responsibilities
Partner with and support Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives.
Facilitate onboarding training courses when necessary for newly transitioned properties.
Provide feedback to the Learning & Development Team regarding training needs.
Monitor 3rd‑party Mystery Shop scores; coordinate sessions with Community Manager (and Regional Property Manager where appropriate) based on score.
Develop and execute specific coaching sessions, including site visits, virtual environments, or regional workshops (Leasing/ACM/CM workshops, New Hire Forums, Roundtables, etc.) tailored to the needs of the region.
Attend all scheduled weekly conference calls with the Regional Property Managers to report on training, discuss needs, and address personnel matters as requested.
Utilize One‑on‑One Coaching sessions to review key performance metrics, develop a coaching plan, and coordinate with the team member’s Community Manager (and Regional Property Manager where appropriate).
Analyze Key Performance Indicators (KPIs) to interpret data, support action plan development, and maximize asset, portfolio, and regional performance.
Participate in and facilitate inter‑department meetings or collaborations to implement a strategic plan that maximizes regional performance.
Respond to critical asset needs while using regional business intelligence tools, providing team members with an asset performance analysis and recommended improvement strategy; organize collaborative strategy meetings with the Community Manager, Regional Property Manager, and other impacted parties.
Plan and execute all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership.
Plan, execute, and participate in committees or chair them as requested.
Make recommendations and modifications regarding office and region performance, business needs, etc.
Support properties across Northern California with regular onsite presence and in‑person facilitation for meetings and workshops; travel within the assigned region as needed.
Compensation
Range $91,000 to $105,000.
Additional Compensation
Corporate Positions: Eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: Eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits with low employee cost after 3 and 5 years of service.
Generous Paid Time Off: 15 days vacation, 4 personal days, 10 sick days, 11 paid holidays for new hires; additional vacation accrued with tenure. Birthday off after 1 year of service.
Onsite housing discount for onsite team members at Greystar‑managed communities (subject to availability).
6‑Week Paid Sabbatical after 10 years of service and every 5 years thereafter.
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
Charitable giving program and benefits.
Greystar will consider for employment qualified applicants with arrest and conviction records. *Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
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