Manager of Performance Strategy - Bay Area
Greystar, San Jose, CA, United States
Job Description Summary
The Manager of Performance Strategy role is an influential leadership position supporting onsite operations and regional performance objectives, and will identify performance needs for onsite team members and assigned portfolio to fill learning gaps both in 1:1 and group facilitation, will ensure that team members have the knowledge and resources needed to achieve performance goals and operational excellence, and will act as a strategist to increase site-specific efficiency, productivity, and overall success throughout the region. In addition, the Manager of Performance Strategy will be responsible for coordinating group coaching sessions with various onsite team members, support onboarding efforts, and collaborate with department leads to ensure national Learning & Development initiatives are being implemented at the regional level.
Job Description
Partners with and supports Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives.
Facilitates onboard training courses when necessary for newly transitioned properties.
Provides feedback to Learning & Development Team regarding training needs.
Monitors 3rd party Mystery Shop scores. The Mystery Shops are coordinated with Regional Property Managers. Based upon the score, Performance Team members may need to schedule a one‑on‑one coaching session with team members. These sessions should be coordinated with the Community Manager (and Regional Property Manager where appropriate).
Develops and executes specific coaching sessions. These sessions may be conducted through site visits, virtual environments, or regional workshops (Leasing/ACM/CM Workshops, New Hire Forums, Roundtables, etc.). Each will be based upon the needs of the region.
Attends all scheduled weekly conference calls with the Regional Property Managers discussing specific properties, to report on training, discuss needs, and personnel as requested by Regional Property Managers.
Utilizes one‑on‑one coaching sessions to review key performance metrics with team members and develop a coaching plan. These sessions should be coordinated with the team member’s Community Manager (and Regional Property Manager where appropriate).
Through careful analysis of Key Performance Indicators (KPIs) including historical data, trends, and other key metrics, the Manager of Performance Strategy will act as a strategist in interpreting data, supporting the development of corrective action plans, and aiding in maximizing asset, portfolio and regional performance as a whole.
Participates in and facilitates (as requested) inter‑department meetings/collaboration with the goal to implement a strategic plan that will maximize regional performance.
Responds to critical asset needs while using regional business intelligence tools. Provides team members an asset performance analysis along with a recommended improvement strategy. This process requires communication, leadership, and project management. Organizes collaborative strategy meetings with the Community Manager, Regional Property Manager and other impacted departments/parties.
Plans for and executes all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership.
Plans, executes, and participates in committees or chairs them as requested.
Makes recommendations and modifications regarding office and region performance, business needs, etc.
Supports properties across Northern California and requires regular on‑site presence and in‑person facilitation for meetings and workshops. The ability to travel within the assigned region as needed to fulfill job responsibilities is required.
Compensation Range: $91,000 to $105,000
Additional Compensation
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar‑managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice:
Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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Job Description
Partners with and supports Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives.
Facilitates onboard training courses when necessary for newly transitioned properties.
Provides feedback to Learning & Development Team regarding training needs.
Monitors 3rd party Mystery Shop scores. The Mystery Shops are coordinated with Regional Property Managers. Based upon the score, Performance Team members may need to schedule a one‑on‑one coaching session with team members. These sessions should be coordinated with the Community Manager (and Regional Property Manager where appropriate).
Develops and executes specific coaching sessions. These sessions may be conducted through site visits, virtual environments, or regional workshops (Leasing/ACM/CM Workshops, New Hire Forums, Roundtables, etc.). Each will be based upon the needs of the region.
Attends all scheduled weekly conference calls with the Regional Property Managers discussing specific properties, to report on training, discuss needs, and personnel as requested by Regional Property Managers.
Utilizes one‑on‑one coaching sessions to review key performance metrics with team members and develop a coaching plan. These sessions should be coordinated with the team member’s Community Manager (and Regional Property Manager where appropriate).
Through careful analysis of Key Performance Indicators (KPIs) including historical data, trends, and other key metrics, the Manager of Performance Strategy will act as a strategist in interpreting data, supporting the development of corrective action plans, and aiding in maximizing asset, portfolio and regional performance as a whole.
Participates in and facilitates (as requested) inter‑department meetings/collaboration with the goal to implement a strategic plan that will maximize regional performance.
Responds to critical asset needs while using regional business intelligence tools. Provides team members an asset performance analysis along with a recommended improvement strategy. This process requires communication, leadership, and project management. Organizes collaborative strategy meetings with the Community Manager, Regional Property Manager and other impacted departments/parties.
Plans for and executes all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership.
Plans, executes, and participates in committees or chairs them as requested.
Makes recommendations and modifications regarding office and region performance, business needs, etc.
Supports properties across Northern California and requires regular on‑site presence and in‑person facilitation for meetings and workshops. The ability to travel within the assigned region as needed to fulfill job responsibilities is required.
Compensation Range: $91,000 to $105,000
Additional Compensation
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar‑managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice:
Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
#J-18808-Ljbffr