Senior Solutions Consultant II Atlanta
Pager, Yukon, OK, United States
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer‑focused team. As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption.
Key Responsibilities Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops. Develop and present tailored demonstrations, proof‑of‑concepts, and value propositions that clearly articulate ROI to technical and business stakeholders. Advise customers on best practices for incident response, digital operations, and service reliability throughout pre‑sales and implementation processes. Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close. Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes.
Basic Qualifications 5+ years in solutions consulting, pre‑sales, technical account management, or similar customer‑facing role. Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations. Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys. Experience working with enterprise customers and navigating complex organizations. Applicants must be currently authorized to work in the United States on a full‑time basis.
Preferred Qualifications Experience with PagerDuty or similar incident management platforms. Familiarity with automation, observability, or ITSM tools. Technical certifications (AWS, Azure, GCP, etc.). Excellent communication and presentation skills with ability to translate technical concepts for any audience. Problem‑solver with consultative mindset and willingness to travel as needed.
The base salary range for this position is $163,500 – $225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
What we offer Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs
*Eligibility may vary by role, region, and tenure.
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please contact the accommodations team, and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
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PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer‑focused team. As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption.
Key Responsibilities Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops. Develop and present tailored demonstrations, proof‑of‑concepts, and value propositions that clearly articulate ROI to technical and business stakeholders. Advise customers on best practices for incident response, digital operations, and service reliability throughout pre‑sales and implementation processes. Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close. Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes.
Basic Qualifications 5+ years in solutions consulting, pre‑sales, technical account management, or similar customer‑facing role. Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations. Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys. Experience working with enterprise customers and navigating complex organizations. Applicants must be currently authorized to work in the United States on a full‑time basis.
Preferred Qualifications Experience with PagerDuty or similar incident management platforms. Familiarity with automation, observability, or ITSM tools. Technical certifications (AWS, Azure, GCP, etc.). Excellent communication and presentation skills with ability to translate technical concepts for any audience. Problem‑solver with consultative mindset and willingness to travel as needed.
The base salary range for this position is $163,500 – $225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
What we offer Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty – company‑wide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs
*Eligibility may vary by role, region, and tenure.
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please contact the accommodations team, and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr