Senior Incident Management Specialist
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Senior Incident Management Specialist to oversee the lifecycle of complex IT incidents and ensure service continuity.
Key Responsibilities
Leads and manages high-severity or complex incidents from detection through resolution Coordinates cross-functional teams to ensure timely incident recovery Oversees documentation of incidents and leads post-incident reviews for process improvement
Required Qualifications
BA Bachelor's degree in IT, Computer Science, or similar field 7-10 years of experience in IT Operations, Service Management, or Incident Response Strong knowledge of ITIL/ITSM frameworks and incident response best practices Proven ability to lead in high-pressure situations and communicate with executive stakeholders Experience with platforms such as ServiceNow, Remedy, or Ivanti
Leads and manages high-severity or complex incidents from detection through resolution Coordinates cross-functional teams to ensure timely incident recovery Oversees documentation of incidents and leads post-incident reviews for process improvement
Required Qualifications
BA Bachelor's degree in IT, Computer Science, or similar field 7-10 years of experience in IT Operations, Service Management, or Incident Response Strong knowledge of ITIL/ITSM frameworks and incident response best practices Proven ability to lead in high-pressure situations and communicate with executive stakeholders Experience with platforms such as ServiceNow, Remedy, or Ivanti