General Sales Manager
EmergencyMD, Sharonville, OH, United States
Role Summary
A dynamic, service-driven General Sales Manager (GSM) for our branch office location. The GSM will be responsible for overall management of all aspects of the branch location, including sales and customer service. A primary responsibility of this role will be to drive sales and positively impact branch revenue performance.
The right fit for this role will enjoy \"rolling up their sleeves\" and jumping in to help as well as staying engaged in every aspect of branch Sale's. Experience driving business growth, as well as managing sales teams and Independent Contractors is a key aspect of this role. Skills and experience effectively leading, building rapport, motivating others, and managing team are imperative to candidate success.
Ideal candidates must be able to effectively articulate sales strategy as well as plan and conduct motivational and educational meetings and training classes to groups and one-on-one. A \"team-effort approach\", taking ownership of the role, plus being self-motivated and growth oriented are the right combination of traits for success in this position.
Responsibilities
Oversee branch sales in all aspects
Supervise sales staff through the employment life cycle, including hiring, training, performance management, coaching, supervising work, etc.
Manage team of Statutory non employees as Design Consultants
Lead weekly educational sales meetings to drive sales performance and ensure representative's knowledge base
Perform on-site and field sales classes focused on conveying sales strategy, company philosophy, and organizational procedures
Address and resolve escalated customer issues to ensure timely, satisfactory settlement of complaints
Perform site visits for customer service issues or to verify the quality of Contractors' work
Fill in or assists sales staff in multiple roles during planned or unplanned time off, high-volume periods, etc.
Qualifications
Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improving service
Good judgment with the ability to make decisions with discernment, considering all sides
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Positive, dynamic, and enthusiastic personality
Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities
Self-starter who can work independently with the motivation to grow
Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure
Efficient and organized with the capability to prioritize and use time effectively
5+ years of related experience including experience managing and driving performance, leading teams, and managing employees.
In-home sales experience needed.
Experience within the home improvement industry is preferred but not required.
Familiarity with diverse flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) is a plus
BA/BS or equivalent combination of education and experience preferred
Must possess a valid driver's license and acceptable driving record
Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
Must be able to effectively articulate and train one on one or small groups
Travel: (50%-75% of the time) within a 75-mile radius as needed
Environment and General Considerations Casual home sales and office environment. Travel 50%-75% of time within 75 mile radius of the business as needed.
Benefits and Perks We Offer...
Premium 401k Investment Plan with a dollar for dollar 3% match
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Short-term & Long-term Disability
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
Paid Holidays
Vacation time that grows with years of service
An employee discount purchasing program
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The right fit for this role will enjoy \"rolling up their sleeves\" and jumping in to help as well as staying engaged in every aspect of branch Sale's. Experience driving business growth, as well as managing sales teams and Independent Contractors is a key aspect of this role. Skills and experience effectively leading, building rapport, motivating others, and managing team are imperative to candidate success.
Ideal candidates must be able to effectively articulate sales strategy as well as plan and conduct motivational and educational meetings and training classes to groups and one-on-one. A \"team-effort approach\", taking ownership of the role, plus being self-motivated and growth oriented are the right combination of traits for success in this position.
Responsibilities
Oversee branch sales in all aspects
Supervise sales staff through the employment life cycle, including hiring, training, performance management, coaching, supervising work, etc.
Manage team of Statutory non employees as Design Consultants
Lead weekly educational sales meetings to drive sales performance and ensure representative's knowledge base
Perform on-site and field sales classes focused on conveying sales strategy, company philosophy, and organizational procedures
Address and resolve escalated customer issues to ensure timely, satisfactory settlement of complaints
Perform site visits for customer service issues or to verify the quality of Contractors' work
Fill in or assists sales staff in multiple roles during planned or unplanned time off, high-volume periods, etc.
Qualifications
Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improving service
Good judgment with the ability to make decisions with discernment, considering all sides
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Positive, dynamic, and enthusiastic personality
Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities
Self-starter who can work independently with the motivation to grow
Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure
Efficient and organized with the capability to prioritize and use time effectively
5+ years of related experience including experience managing and driving performance, leading teams, and managing employees.
In-home sales experience needed.
Experience within the home improvement industry is preferred but not required.
Familiarity with diverse flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) is a plus
BA/BS or equivalent combination of education and experience preferred
Must possess a valid driver's license and acceptable driving record
Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
Must be able to effectively articulate and train one on one or small groups
Travel: (50%-75% of the time) within a 75-mile radius as needed
Environment and General Considerations Casual home sales and office environment. Travel 50%-75% of time within 75 mile radius of the business as needed.
Benefits and Perks We Offer...
Premium 401k Investment Plan with a dollar for dollar 3% match
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Short-term & Long-term Disability
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
Paid Holidays
Vacation time that grows with years of service
An employee discount purchasing program
#J-18808-Ljbffr