Customer Service Representative
ImageWorks Display, Winston Salem, NC, United States
We are seeking a dedicated and detail-oriented
Customer Service Representative
to join our team in Winston‑Salem, NC. The ideal candidate will have excellent communication skills and a strong ability to manage customer interactions effectively through various channels including email and phone.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Manage and maintain customer records using NetSuite ERP system.
Generate accurate quotes and process orders efficiently.
Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
Maintain clear and effective communication with customers regarding order status, product information, and company policies.
Utilize Microsoft Excel and Microsoft Outlook to organize data and manage communications.
Demonstrate strong computer skills to navigate multiple software platforms and tools.
Required Skills
Customer Service
Customer Communication
Email Management
Experience with NetSuite or similar ERP system
Quote Generation
Strong Communication Skills
Qualifications
Previous experience in a customer service role preferred.
Ability to multitask and manage time effectively.
Strong attention to detail and problem-solving skills.
Excellent interpersonal and communication skills.
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Customer Service Representative
to join our team in Winston‑Salem, NC. The ideal candidate will have excellent communication skills and a strong ability to manage customer interactions effectively through various channels including email and phone.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Manage and maintain customer records using NetSuite ERP system.
Generate accurate quotes and process orders efficiently.
Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
Maintain clear and effective communication with customers regarding order status, product information, and company policies.
Utilize Microsoft Excel and Microsoft Outlook to organize data and manage communications.
Demonstrate strong computer skills to navigate multiple software platforms and tools.
Required Skills
Customer Service
Customer Communication
Email Management
Experience with NetSuite or similar ERP system
Quote Generation
Strong Communication Skills
Qualifications
Previous experience in a customer service role preferred.
Ability to multitask and manage time effectively.
Strong attention to detail and problem-solving skills.
Excellent interpersonal and communication skills.
#J-18808-Ljbffr