Director of Customer Experience Operations
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Director of Customer Experience (CX) Operations.
Key Responsibilities
Lead a team to analyze data, develop recommendations, and implement solutions for critical business challenges Collaborate with CX leadership to set targets and develop annual operating roadmaps Oversee technology management within CX and drive process improvement initiatives for efficiency and profitability
Required Qualifications
7+ years of experience in high-velocity SaaS environments Expertise in post-sales operations and key performance indicators Demonstrated ability to lead and inspire high-performing teams Proficiency in Salesforce, Intercom, PlanHat, and Excel Preferred knowledge of SQL, Tableau, and AI/ML tools
Lead a team to analyze data, develop recommendations, and implement solutions for critical business challenges Collaborate with CX leadership to set targets and develop annual operating roadmaps Oversee technology management within CX and drive process improvement initiatives for efficiency and profitability
Required Qualifications
7+ years of experience in high-velocity SaaS environments Expertise in post-sales operations and key performance indicators Demonstrated ability to lead and inspire high-performing teams Proficiency in Salesforce, Intercom, PlanHat, and Excel Preferred knowledge of SQL, Tableau, and AI/ML tools