Regulatory Complaints Specialist
Virtual Vocations Inc, New York, NY, United States
A company is looking for an Agency Complaints Specialist to investigate and respond to regulatory complaints from customers.
Key Responsibilities
Provide comprehensive written analysis and responses to customer complaints filed with regulators Manage customer escalations to professional standards while ensuring compliance with company policies Collaborate with internal teams to resolve customer issues and improve processes based on complaint analysis
Required Qualifications
3 years of experience with responding to written regulatory complaints or equivalent Knowledge of bank and deposit compliance regulations Ability to exercise discretion and independent judgment with minimal supervision Intermediate level of knowledge/expertise with PC hardware and software Demonstrated ability to work well in a high-paced environment
Provide comprehensive written analysis and responses to customer complaints filed with regulators Manage customer escalations to professional standards while ensuring compliance with company policies Collaborate with internal teams to resolve customer issues and improve processes based on complaint analysis
Required Qualifications
3 years of experience with responding to written regulatory complaints or equivalent Knowledge of bank and deposit compliance regulations Ability to exercise discretion and independent judgment with minimal supervision Intermediate level of knowledge/expertise with PC hardware and software Demonstrated ability to work well in a high-paced environment