Service Desk Analyst
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Service Desk Analyst - Remote, US.
Key Responsibilities
Provide End User Service Desk Support via phone, email, and chat Manage incidents and requests within ticketing systems Provide remote hardware support for various devices and perform software/application support
Required Qualifications
CompTIA A+ certification 1+ year Mac OS experience and experience supporting Microsoft 365, Windows 10, and Active Directory 2-3 years of experience in a Technical Support role Technical proficiency with common hardware, software, and technologies College or technology school degree preferred
Provide End User Service Desk Support via phone, email, and chat Manage incidents and requests within ticketing systems Provide remote hardware support for various devices and perform software/application support
Required Qualifications
CompTIA A+ certification 1+ year Mac OS experience and experience supporting Microsoft 365, Windows 10, and Active Directory 2-3 years of experience in a Technical Support role Technical proficiency with common hardware, software, and technologies College or technology school degree preferred