IT Service Desk Specialist
Virtual Vocations Inc, New York, NY, United States
A company is looking for an IT Service Desk Specialist II who will provide reliable, high-quality IT support services.
Key Responsibilities
Independently troubleshoots and resolves incidents Escalates problems/incidents to Subject Matter Expert (SME) Assignment Groups Documents incidents and resolutions, ensuring thorough and accurate records
Required Qualifications
Associates Degree in Computer Science or relevant field, or equivalent experience 3+ years of hands-on experience in a desktop support role Ability to operate, install, and troubleshoot computer hardware and peripherals Knowledge of modern ticketing systems, such as ServiceNow Experience supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS
Independently troubleshoots and resolves incidents Escalates problems/incidents to Subject Matter Expert (SME) Assignment Groups Documents incidents and resolutions, ensuring thorough and accurate records
Required Qualifications
Associates Degree in Computer Science or relevant field, or equivalent experience 3+ years of hands-on experience in a desktop support role Ability to operate, install, and troubleshoot computer hardware and peripherals Knowledge of modern ticketing systems, such as ServiceNow Experience supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS