Junior Application Service Desk Analyst
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Junior Application Service Desk Analyst.
Key Responsibilities
Provide support for various proprietary government applications Respond to telephone and electronic requests for support, including password resets and user training Enter, monitor, and update help desk tickets to track progress and resolution of customer issues
Required Qualifications
2+ years of relevant experience Active Secret Clearance or higher Customer service experience Basic computer skills (e.g., Microsoft Applications, Internet Browsing, PDF) Previous Application Service Desk/Call Center experience is a plus
Provide support for various proprietary government applications Respond to telephone and electronic requests for support, including password resets and user training Enter, monitor, and update help desk tickets to track progress and resolution of customer issues
Required Qualifications
2+ years of relevant experience Active Secret Clearance or higher Customer service experience Basic computer skills (e.g., Microsoft Applications, Internet Browsing, PDF) Previous Application Service Desk/Call Center experience is a plus