Client Solutions Consultant, GLLF
PowerToFly, Ann Arbor, MI, United States
About the Role
In this role as a Client Solutions Consultant, you will:
Be a creative thinker with an understanding of relevant industry technologies, with the ability to build solutions to complex legal process problems - its creative problem solving with legal, process and technology hats on
Align closely with the Product and Global Solutions Consulting teams to understand and articulate the value of the HighQ platform and Document Automation powered by Contract Express
Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases
Work with clients to establish their business needs and co-design high value solutions that solve real business problems
Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions
Drive adoption and value realization - partnering with customers to integrate CoCounsel into their HighQ workflows and use cases
Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty
Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates
Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction
Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ and Document Automation powered by Contract Express
About You
Experience in legal services, legal software, customer success, project management, training or solutions consulting within the Legal sector
Passion about legal technology and the ability to convince clients about the benefits of digital transformation, increasing efficiencies and new ways of working
Excellent presenter and communicator who is articulate, enthusiastic, and knowledgeable with the ability to evangelize our products
Analytical and creative with the ability to design solutions to solve complex business problems
Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators
Experience driving adoption of collaboration, transaction management, project management and content management solutions desirable
Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do
The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
This job posting will close.
Equal Employment Opportunity and Accessibility Statement To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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Be a creative thinker with an understanding of relevant industry technologies, with the ability to build solutions to complex legal process problems - its creative problem solving with legal, process and technology hats on
Align closely with the Product and Global Solutions Consulting teams to understand and articulate the value of the HighQ platform and Document Automation powered by Contract Express
Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases
Work with clients to establish their business needs and co-design high value solutions that solve real business problems
Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions
Drive adoption and value realization - partnering with customers to integrate CoCounsel into their HighQ workflows and use cases
Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty
Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates
Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction
Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ and Document Automation powered by Contract Express
About You
Experience in legal services, legal software, customer success, project management, training or solutions consulting within the Legal sector
Passion about legal technology and the ability to convince clients about the benefits of digital transformation, increasing efficiencies and new ways of working
Excellent presenter and communicator who is articulate, enthusiastic, and knowledgeable with the ability to evangelize our products
Analytical and creative with the ability to design solutions to solve complex business problems
Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators
Experience driving adoption of collaboration, transaction management, project management and content management solutions desirable
Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do
The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience
What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
This job posting will close.
Equal Employment Opportunity and Accessibility Statement To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
#J-18808-Ljbffr