Customs Brokerage Coordinator - S2
FedEx Group, Smiths Creek, MI, United States
Responsibilities
Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with customs laws and regulations.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with brokerages, T&B, and other service providers to ensure agents exceed customers' service requirements.
Resolve banking and letter of credit problems.
Advise customers on payment terms, obtain payment on delinquent accounts, and complete accounting adjustment forms for review.
Resolve billing issues and coordinate post‑entry activity on the customer's behalf.
Complete accurate data input or corrections into computer files.
Perform root cause analysis as directed by the Account Administrator.
Coordinate post‑entry activities on the customer's behalf.
Manage the entry verification process.
Access client systems (external systems) as necessary.
Correspond with business partners via written, phone, or e‑mail.
Produce operational trend reports and keep partners apprised of the exception process.
Respond to pre‑alerts per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff, and management at all levels.
Develop and maintain strong relationships with customer's front‑line personnel.
Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.
Perform other duties as assigned.
Qualifications
HS Diploma or GED required.
Six months of brokerage or transportation experience and/or customer service experience preferred.
Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent verbal and written communication, organizational, interpersonal, and problem‑solving skills.
Ability to handle high volume, time‑sensitive work independently with minimal supervision.
Detail‑oriented with knowledge in HTS classification, the harmonized tariff system, U.S. Customs regulations, and other relevant federal regulations.
Paid training provided.
Preferred Qualifications Must meet the requirements listed in the job description.
Pay and Schedule Pay: Total Pay Range $15.43 – $24.46 USD Hourly.
Shift: 2nd Shift, Tuesday – Saturday 3:00 PM – 11:00 PM / Hybrid. Must have customs brokerage experience. Candidates must reside within 50 miles of Smiths Creek, MI.
EEO Statement FedEx Logistics is an Equal Opportunity Employer including Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles.
FedEx Logistics will not rely on wage history from any current or former employer when determining wages at any employment stage, in accordance with Philadelphia Ordinance No. 160840.
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Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with customs laws and regulations.
Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
Maintain relationships with brokerages, T&B, and other service providers to ensure agents exceed customers' service requirements.
Resolve banking and letter of credit problems.
Advise customers on payment terms, obtain payment on delinquent accounts, and complete accounting adjustment forms for review.
Resolve billing issues and coordinate post‑entry activity on the customer's behalf.
Complete accurate data input or corrections into computer files.
Perform root cause analysis as directed by the Account Administrator.
Coordinate post‑entry activities on the customer's behalf.
Manage the entry verification process.
Access client systems (external systems) as necessary.
Correspond with business partners via written, phone, or e‑mail.
Produce operational trend reports and keep partners apprised of the exception process.
Respond to pre‑alerts per customer SOP.
Maintain general knowledge of FedEx products and services.
Interact with customers, internal staff, and management at all levels.
Develop and maintain strong relationships with customer's front‑line personnel.
Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution.
Perform other duties as assigned.
Qualifications
HS Diploma or GED required.
Six months of brokerage or transportation experience and/or customer service experience preferred.
Proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required.
Excellent verbal and written communication, organizational, interpersonal, and problem‑solving skills.
Ability to handle high volume, time‑sensitive work independently with minimal supervision.
Detail‑oriented with knowledge in HTS classification, the harmonized tariff system, U.S. Customs regulations, and other relevant federal regulations.
Paid training provided.
Preferred Qualifications Must meet the requirements listed in the job description.
Pay and Schedule Pay: Total Pay Range $15.43 – $24.46 USD Hourly.
Shift: 2nd Shift, Tuesday – Saturday 3:00 PM – 11:00 PM / Hybrid. Must have customs brokerage experience. Candidates must reside within 50 miles of Smiths Creek, MI.
EEO Statement FedEx Logistics is an Equal Opportunity Employer including Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the FAIR Chance Initiative for Hiring Ordinance for the City of Los Angeles.
FedEx Logistics will not rely on wage history from any current or former employer when determining wages at any employment stage, in accordance with Philadelphia Ordinance No. 160840.
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