Customer Service Representative I
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Customer Service Representative I.
Key Responsibilities
Handle incoming calls to address member eligibility, prescription benefits, claim payment issues, and patient service needs Update billing information, establish payment plans, and resolve payment inquiries Provide quality service and customer satisfaction through effective communication and education
Required Qualifications
High School Diploma or equivalent 2 years of customer service experience Previous data entry experience Experience in a call center or high-volume communication environment Ability to report to an on-site location within 1 hour in case of power/internet loss
Handle incoming calls to address member eligibility, prescription benefits, claim payment issues, and patient service needs Update billing information, establish payment plans, and resolve payment inquiries Provide quality service and customer satisfaction through effective communication and education
Required Qualifications
High School Diploma or equivalent 2 years of customer service experience Previous data entry experience Experience in a call center or high-volume communication environment Ability to report to an on-site location within 1 hour in case of power/internet loss