Customer Service Representative I
Sentara Healthcare Inc, Virginia Beach, VA, United States
Sentara Health is currently seeking a full-time remote
Customer Service Representative.
Position Status : Full-time, Day Shift
Position Location : This is a remote position however, candidates must reside in Virginia Beach and its surroundings. You must be able to travel on-site if you have connectivity issues.
Standard Working Hours : Must be able to work between the hours of 8:00AM to 5:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education High school diploma or equivalent
Required
Experience Two years of customer service experience
required Previous data entry experience
required Prior scheduling experience
required Experience in a high-volume call center
preferred
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Customer Service Representative.
Position Status : Full-time, Day Shift
Position Location : This is a remote position however, candidates must reside in Virginia Beach and its surroundings. You must be able to travel on-site if you have connectivity issues.
Standard Working Hours : Must be able to work between the hours of 8:00AM to 5:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education High school diploma or equivalent
Required
Experience Two years of customer service experience
required Previous data entry experience
required Prior scheduling experience
required Experience in a high-volume call center
preferred
#J-18808-Ljbffr