Customer Service Relationship Manager
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Customer Service Business Relationship Manager to drive digital initiatives that enhance customer experiences and operational efficiency.
Key Responsibilities
Partner with Customer Service leadership to translate business objectives into scalable digital solutions Serve as the primary liaison between Customer Service stakeholders and digital delivery teams Lead the intake, prioritization, and execution of Customer Service digital initiatives
Required Qualifications
Bachelor's Degree 5+ years of experience with CRM and customer service platforms Hands-on experience with customer data and electronic transactions within an SAP environment Proven project management expertise in complex environments Familiarity with Agile, Scrum, or hybrid delivery methodologies
Partner with Customer Service leadership to translate business objectives into scalable digital solutions Serve as the primary liaison between Customer Service stakeholders and digital delivery teams Lead the intake, prioritization, and execution of Customer Service digital initiatives
Required Qualifications
Bachelor's Degree 5+ years of experience with CRM and customer service platforms Hands-on experience with customer data and electronic transactions within an SAP environment Proven project management expertise in complex environments Familiarity with Agile, Scrum, or hybrid delivery methodologies