Director of Operational Excellence
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Director of Operational Excellence.
Key Responsibilities
Lead enterprise continuous improvement and process engineering initiatives to eliminate systemic operational and customer experience issues Design, redesign, and optimize cross functional processes across the customer lifecycle Establish governance, metrics, and accountability frameworks to ensure sustainable improvements
Required Qualifications
10+ years of experience in operations, continuous improvement, process engineering, or transformation leadership 10+ years of experience leading cross functional initiatives in complex, matrixed organizations 5+ years of experience applying structured problem solving and process improvement methodologies Bachelor's degree or equivalent professional experience Lean, Six Sigma, or similar continuous improvement certification is preferred
Lead enterprise continuous improvement and process engineering initiatives to eliminate systemic operational and customer experience issues Design, redesign, and optimize cross functional processes across the customer lifecycle Establish governance, metrics, and accountability frameworks to ensure sustainable improvements
Required Qualifications
10+ years of experience in operations, continuous improvement, process engineering, or transformation leadership 10+ years of experience leading cross functional initiatives in complex, matrixed organizations 5+ years of experience applying structured problem solving and process improvement methodologies Bachelor's degree or equivalent professional experience Lean, Six Sigma, or similar continuous improvement certification is preferred