Bilingual Spanish Customer Outreach Representative

Job Title: Temporary Bilingual Customer Outreach Representative (English/Spanish) Pay Rate: $22.00 per hour Location: Las Vegas, NV Assignment Dates: May 11 – May 20 (Monday–Friday) Schedule: 9:00 AM – 5:00 PM About the Role We are seeking temporary Bilingual Customer Outreach Representatives to support a hospitality/restaurant client in Las Vegas. In this role, you will make outbound calls and handle basic customer interactions, ensuring clear, friendly, and professional communication in both English and Spanish . This is a short-term assignment ideal for candidates with strong phone skills, excellent customer-service etiquette, and comfort working in a structured, fast-paced environment. Key Responsibilities Outbound Calling & Customer Contact Make outbound phone calls to customers and/or prospects according to provided call lists or scripts. Clearly explain information, offers, or updates as directed by the client. Answer basic questions and redirect complex issues to the appropriate contact when needed. Bilingual Communication (English/Spanish) Communicate fluently and professionally in both English and Spanish. Switch languages comfortably depending on the customer’s preference. Ensure Spanish-speaking customers receive the same level of clarity, detail, and respect as English-speaking customers. Documentation & Data Entry Accurately record call outcomes, notes, and required data in the client’s system or tracking sheets. Maintain up?to?date and accurate records of each interaction. Professionalism & Customer Service Represent the client brand in a courteous, positive, and professional manner at all times. Follow provided scripts and guidelines while maintaining a natural, conversational tone. Escalate any issues or customer concerns following established procedures. Collaboration & Compliance Work on?site at the client’s location using assigned workstation, computer, and phone. Follow all workplace policies, including attendance, punctuality, confidentiality, and data privacy. Participate in brief training or orientation at the start of the assignment as required. Required Qualifications Language Skills Fluent in English and Spanish (verbal and written) – must be able to conduct full phone conversations and accurately convey information in both languages. Experience Prior experience in customer service, call center, reception, or hospitality preferred. Comfortable making a high volume of outbound calls and talking on the phone for most of the day. Technical & Administrative Basic computer skills (email, data entry, navigating simple applications). Ability to learn new systems quickly and follow structured procedures. Soft Skills Clear, friendly, and professional phone manner. Strong active listening skills and ability to communicate information simply and accurately. Reliability and punctuality—must be available for the full assignment period (May 11–20, Monday–Friday, 9:00 AM–5:00 PM). Strong attention to detail when documenting call outcomes and customer information. Preferred Profile Previous experience working with Spanish?speaking customers in the Las Vegas area or similar markets. Demonstrated ability to handle sensitive or confidential customer information respectfully. Professional demeanor and comfort working in a structured office setting.