Home Lending Program/Project Manager
JPMorgan Chase, Tempe, AZ, United States
Overview
Organizational Effectiveness and Oversight provides Home Lending with innovative tools to better serve customers, guides employees through change, and promotes adherence to core operational and regulatory requirements. The function manages business change, resolves escalated customer complaints, develops automated business solutions, executes program management, leads employee readiness, responds to employee feedback, ensures appropriate fee treatment, processes vendor invoices, and provides oversight and foundational support.
As the Employee Readiness Manager you will be embedded in an agile product team or support other major initiatives to ensure employees are prepared for change, including procedure updates, training, communications, system access, and post‑implementation support.
Job Responsibilities
Understand the business strategy and processes owned by supported leaders.
Serve as the advocate for employee impacts across all changes.
Participate in product team meetings to identify upcoming changes, employee impacts, and improvement opportunities.
Act as the liaison between Organizational Effectiveness and Oversight and project and product teams.
Perform change management activities such as opening change requests on behalf of the business, defining impacted business processes and related artifacts, identifying gaps and revising procedures, partnering with the fulfillment team to finalize procedures and assess impacts, managing the end-to-end change process, obtaining required approvals, and coordinating with Employee Readiness Communications.
Lead employee readiness activities, including training, user access, post‑implementation support, and overall project management of the change lifecycle.
Required Qualifications, Capabilities, and Skills
Customer‑centric and employee‑focused.
Self‑directed, able to operate effectively in ambiguity, and adaptable to shifting priorities.
Demonstrated strategic leadership and influencing skills with the ability to drive decisions and alignment.
Strong knowledge of change management processes and a broad understanding of the Home Lending business.
Experience in a project management role.
Ability to translate complex topics into clear, concise communications.
Ability to shift context quickly, respond to urgent issues, mobilize partners, secure approvals, and engage senior leaders as needed.
Data management, interpretation, and analysis skills.
Intermediate‑to‑advanced proficiency in Microsoft Office applications and SharePoint.
Core competencies include collaboration, project management, relationship building, verbal and written communication, time management, attention to detail, analytical thinking, and emotional intelligence.
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment‑based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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As the Employee Readiness Manager you will be embedded in an agile product team or support other major initiatives to ensure employees are prepared for change, including procedure updates, training, communications, system access, and post‑implementation support.
Job Responsibilities
Understand the business strategy and processes owned by supported leaders.
Serve as the advocate for employee impacts across all changes.
Participate in product team meetings to identify upcoming changes, employee impacts, and improvement opportunities.
Act as the liaison between Organizational Effectiveness and Oversight and project and product teams.
Perform change management activities such as opening change requests on behalf of the business, defining impacted business processes and related artifacts, identifying gaps and revising procedures, partnering with the fulfillment team to finalize procedures and assess impacts, managing the end-to-end change process, obtaining required approvals, and coordinating with Employee Readiness Communications.
Lead employee readiness activities, including training, user access, post‑implementation support, and overall project management of the change lifecycle.
Required Qualifications, Capabilities, and Skills
Customer‑centric and employee‑focused.
Self‑directed, able to operate effectively in ambiguity, and adaptable to shifting priorities.
Demonstrated strategic leadership and influencing skills with the ability to drive decisions and alignment.
Strong knowledge of change management processes and a broad understanding of the Home Lending business.
Experience in a project management role.
Ability to translate complex topics into clear, concise communications.
Ability to shift context quickly, respond to urgent issues, mobilize partners, secure approvals, and engage senior leaders as needed.
Data management, interpretation, and analysis skills.
Intermediate‑to‑advanced proficiency in Microsoft Office applications and SharePoint.
Core competencies include collaboration, project management, relationship building, verbal and written communication, time management, attention to detail, analytical thinking, and emotional intelligence.
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment‑based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr