Auto Body Estimator
Boyd Autobody & Glass, Henderson, IA, United States
Job Summary
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Key Job Responsibilities
Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Uphold Boyd’s Core Values : Own it, Win as one, Look ahead
Consistently demonstrates actions and behaviors supporting our “10 Promise”
Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures
Minimum Education And/or Experience Required For The Job
High School Diploma or equivalent
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Required Knowledge, Skills, & Abilities
Scheduling Tool: Progi Calendar, Google Calendars
Management information Systems: ASE
Rental Management: ASE
Basic Knowledge: Mitchell, Audatex, Alldata, APU, Progi, Car-Part
Other Requirements Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Benefits
Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Compensation $50,100 - $60,000 per year
Compensation Is Commensurate With Skill, Education And Experience.
Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
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Key Job Responsibilities
Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Uphold Boyd’s Core Values : Own it, Win as one, Look ahead
Consistently demonstrates actions and behaviors supporting our “10 Promise”
Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures
Minimum Education And/or Experience Required For The Job
High School Diploma or equivalent
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Required Knowledge, Skills, & Abilities
Scheduling Tool: Progi Calendar, Google Calendars
Management information Systems: ASE
Rental Management: ASE
Basic Knowledge: Mitchell, Audatex, Alldata, APU, Progi, Car-Part
Other Requirements Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Benefits
Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Compensation $50,100 - $60,000 per year
Compensation Is Commensurate With Skill, Education And Experience.
Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
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