Senior Product Designer, Member Growth
Y-Axis, Seattle, WA, United States
Senior Product Designer, Member Growth at Spring Health Inc
Seattle, Washington, United States — Full Time
Start Date: Immediate
Role Summary Join Spring Health’s Member Growth team to lead end‑to‑end product design that increases the number of people who utilize Spring benefits, find the right care, and improve the member platform experience. You will co‑lead a pod with Product Managers, Engineers, Data Scientists, and Marketing to execute our product strategy through experiments and other investments, removing barriers to mental health worldwide.
Responsibilities
Work with your pod to identify and understand user problems across identification, activation, engagement, and retention initiatives.
Partner with cross‑functional teammates to validate the most important and impactful problems and how to solve them.
Design solutions that test hypotheses and deliver signals for further improvements.
Ship high‑quality work that improves members’ experience with their benefits, whatever their goals may be.
Collaborate with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on Spring’s member funnel.
Help others across the organization understand design decisions and progress through high‑quality documentation and guidance.
Combine empathy, curiosity, and inspiration to develop unique approaches that differentiate Spring and broaden interest in mental health.
Success Criteria
Impact on product and business metrics by increasing conversion, engagement, or retention rates through key areas of Spring’s member funnel.
Maintain or improve the Member Experience’s high System Usability Scale (SUS).
Balance impact and velocity: ship iterative experiments that focus equally on impact and learning.
Qualifications
Minimum 5 years of product design experience at a software company, contributing to and leading design of product experiences with a hypothesis‑driven experiment culture.
Portfolio demonstrating work in a growth design role with measurable impact on acquisition, conversion, engagement, retention, or monetization.
Experience partnering with Product Management, Engineering, and Data Science to create a shared vision of success.
Strong communication skills for articulating, discussing, and advocating design decisions.
Team‑player mindset and ability to solve problems with purpose and urgency.
Comfortable using data and experiments to evaluate hypotheses and make decisions.
Genuine interest in building accessible and inclusive products, with knowledge of current accessibility and usability standards.
Proficiency in Figma and prototyping; front‑end development skills are a plus.
Passion for continual improvement and a love for design that goes beyond the status quo.
Benefits
Health, Dental, Vision benefits effective immediately; use of One Medical accounts.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options with Spring contributing up to $1,000.
401(k) match up to 2%.
No‑cost visits to the Spring Health network of therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, company holidays, and parental leave (18 weeks for birthing parents, 16 weeks for non‑birthing parents).
Access to Wellhub, Noom, and other programs supporting fitness, mental health, nutrition, and sleep.
Professional development reimbursement up to $1,000 per year.
Charitable donation matching up to $200 per year.
Equal Opportunity Statement Spring Health is a proud equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetics, veteran status, gender identity or expression, sexual orientation, pregnancy, or any other legally protected characteristic. We consider qualified applicants regardless of criminal history, consistent with applicable law. Spring Health is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need an accommodation, please let us know.
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Seattle, Washington, United States — Full Time
Start Date: Immediate
Role Summary Join Spring Health’s Member Growth team to lead end‑to‑end product design that increases the number of people who utilize Spring benefits, find the right care, and improve the member platform experience. You will co‑lead a pod with Product Managers, Engineers, Data Scientists, and Marketing to execute our product strategy through experiments and other investments, removing barriers to mental health worldwide.
Responsibilities
Work with your pod to identify and understand user problems across identification, activation, engagement, and retention initiatives.
Partner with cross‑functional teammates to validate the most important and impactful problems and how to solve them.
Design solutions that test hypotheses and deliver signals for further improvements.
Ship high‑quality work that improves members’ experience with their benefits, whatever their goals may be.
Collaborate with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on Spring’s member funnel.
Help others across the organization understand design decisions and progress through high‑quality documentation and guidance.
Combine empathy, curiosity, and inspiration to develop unique approaches that differentiate Spring and broaden interest in mental health.
Success Criteria
Impact on product and business metrics by increasing conversion, engagement, or retention rates through key areas of Spring’s member funnel.
Maintain or improve the Member Experience’s high System Usability Scale (SUS).
Balance impact and velocity: ship iterative experiments that focus equally on impact and learning.
Qualifications
Minimum 5 years of product design experience at a software company, contributing to and leading design of product experiences with a hypothesis‑driven experiment culture.
Portfolio demonstrating work in a growth design role with measurable impact on acquisition, conversion, engagement, retention, or monetization.
Experience partnering with Product Management, Engineering, and Data Science to create a shared vision of success.
Strong communication skills for articulating, discussing, and advocating design decisions.
Team‑player mindset and ability to solve problems with purpose and urgency.
Comfortable using data and experiments to evaluate hypotheses and make decisions.
Genuine interest in building accessible and inclusive products, with knowledge of current accessibility and usability standards.
Proficiency in Figma and prototyping; front‑end development skills are a plus.
Passion for continual improvement and a love for design that goes beyond the status quo.
Benefits
Health, Dental, Vision benefits effective immediately; use of One Medical accounts.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options with Spring contributing up to $1,000.
401(k) match up to 2%.
No‑cost visits to the Spring Health network of therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, company holidays, and parental leave (18 weeks for birthing parents, 16 weeks for non‑birthing parents).
Access to Wellhub, Noom, and other programs supporting fitness, mental health, nutrition, and sleep.
Professional development reimbursement up to $1,000 per year.
Charitable donation matching up to $200 per year.
Equal Opportunity Statement Spring Health is a proud equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetics, veteran status, gender identity or expression, sexual orientation, pregnancy, or any other legally protected characteristic. We consider qualified applicants regardless of criminal history, consistent with applicable law. Spring Health is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need an accommodation, please let us know.
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