Poolside Dining Server - Dollywood's HeartSong Lodge & Resort - Full Time Season
Herschend Family Entertainment Co., Pigeon Forge, TN, United States
Poolside Dining Server - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal
Job Category:
Resorts
Requisition Number:
POOLS009436
Posted: April 14, 2026
Full-Time
Rate: $4.25 USD per hour
Locations Showing 1 location
HeartSong Resort 1210 Dollywood Resorts Blvd Pigeon Forge, TN 37683, USA
Summary of Essential Functions & Responsibilities
Checks with Manager for daily forecast
Stocks and presents food/beverage items to standard
Inspects location for cleanliness, proper supply levels
Orders/requisitions food and supplies through lead/sous chef
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Uses POS accurately. Handles cash, credit card, and room charge transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Assists with duties in the restaurant as needed
Education and Experience Required
Requires thorough knowledge of a specialized or technical field
This position requires a minimum formal education of a high school diploma and a minimum of one year Bartender experience preferred
Must currently possess or be able to obtain ServSafe
Must currently possess Alcohol Server Certification
Must be at least 18 years old
Basic computer knowledge and usage preferred
Must pass a post-employment offer background check and drug screen
Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Physical and Cognitive Requirements
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs., utilizing company’s safety guidelines for safe lifting. Mobility: Position may require intermittent prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces. Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions. Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors. Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods.
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
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Resorts
Requisition Number:
POOLS009436
Posted: April 14, 2026
Full-Time
Rate: $4.25 USD per hour
Locations Showing 1 location
HeartSong Resort 1210 Dollywood Resorts Blvd Pigeon Forge, TN 37683, USA
Summary of Essential Functions & Responsibilities
Checks with Manager for daily forecast
Stocks and presents food/beverage items to standard
Inspects location for cleanliness, proper supply levels
Orders/requisitions food and supplies through lead/sous chef
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Uses POS accurately. Handles cash, credit card, and room charge transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Assists with duties in the restaurant as needed
Education and Experience Required
Requires thorough knowledge of a specialized or technical field
This position requires a minimum formal education of a high school diploma and a minimum of one year Bartender experience preferred
Must currently possess or be able to obtain ServSafe
Must currently possess Alcohol Server Certification
Must be at least 18 years old
Basic computer knowledge and usage preferred
Must pass a post-employment offer background check and drug screen
Knowledge, Skills, and Abilities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self‑motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co‑workers
Must be able to be productive in a fast‑paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Physical and Cognitive Requirements
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs., utilizing company’s safety guidelines for safe lifting. Mobility: Position may require intermittent prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces. Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions. Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors. Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods.
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
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