Senior Customer Executive
Bimbo Bakeries, Charlotte, NC, United States
Position Summary
The Senior Customer Executive is responsible for strategic/tactical annual planning and joint business planning, using category, consumer, shopper and marketing insights. This role will collaborate closely in developing plans with Customer Planning Managers and Customer Category Managers that will ensure profitable sales growth of the assigned major chain and increase market share. The Senior Customer Executive requires a highly motivated individual that will proactively meet the Customer's expectations and maintain long‑term strategic relationship, working closely with the Customer's Buyers, department VPs and additional parties.
Key Job Responsibilities
Develops strategic/tactical plans to drive profitable growth of Bimbo Bakeries USA Brands, utilizing internal programs & category insights.
Build and implement promotional calendar to fully maximize all trade promotions and maintain competitive advantage.
Gain authorization and secondary display support for all new products.
Assist in the management of forecast accuracy for programming and new item launches.
Responsible for the entry of all promotional activity, internally and externally.
Collaborates with a large cross‑functional team which includes but is not limited to Brand Teams, Operations, Shopper Marketing, Category Management and Supply Chain.
Monitors performance of strategic plans and evaluates headwinds and tailwinds, risks and opportunities, and formulates plans to improve key indicators.
Responsible for the communication of customer plans and results, both internally and externally.
Key Behavioral Competencies
Ability to achieve specific objectives/outcomes and set/meet key initiatives.
Ability to effectively manage direct reports at the manager and professional staff level.
Ability to remain agile, support established project objectives, checkpoints and timelines and manage team members to meet project tasks and expectations.
Ability to effectively implement programs for area of responsibility.
Education and Work History
Bachelor's Degree in Business Management, Marketing or related field.
A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.
Ideal Candidate
5 or more years' experience of managing and expanding strategic accounts and relationships in the consumer product goods industry, with experience in annual business planning (Ideally with Food Lion and/or ADUSA).
Experience leading salaried associates with team responsibility.
Experience managing and leading Top-to-Top conversations; exposure to supporting and working with executive senior leadership.
Understanding of managing P&L, experience with budget management.
Strong analytical skills, experience leveraging syndicated data & category insights.
Requires excellent presentation and written/oral communication skills, as well as the ability to effectively negotiate and influence others.
Excellent organizational, analytical, and planning skills.
Computer skills and proficiency, specifically PowerPoint, Excel and Word required, as well as high proficiency with Data Warehouse, Margin Minder, Circana IRI.
Travel may be required, 25%.
Benefits
Salary Range: $122,400 - $171,400
Annual Bonus Eligibility
Comprehensive Benefits Package
Paid Time Off
401k & Company Match
Physical and Mental Demands The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.
Equal Employment Opportunity Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Key Job Responsibilities
Develops strategic/tactical plans to drive profitable growth of Bimbo Bakeries USA Brands, utilizing internal programs & category insights.
Build and implement promotional calendar to fully maximize all trade promotions and maintain competitive advantage.
Gain authorization and secondary display support for all new products.
Assist in the management of forecast accuracy for programming and new item launches.
Responsible for the entry of all promotional activity, internally and externally.
Collaborates with a large cross‑functional team which includes but is not limited to Brand Teams, Operations, Shopper Marketing, Category Management and Supply Chain.
Monitors performance of strategic plans and evaluates headwinds and tailwinds, risks and opportunities, and formulates plans to improve key indicators.
Responsible for the communication of customer plans and results, both internally and externally.
Key Behavioral Competencies
Ability to achieve specific objectives/outcomes and set/meet key initiatives.
Ability to effectively manage direct reports at the manager and professional staff level.
Ability to remain agile, support established project objectives, checkpoints and timelines and manage team members to meet project tasks and expectations.
Ability to effectively implement programs for area of responsibility.
Education and Work History
Bachelor's Degree in Business Management, Marketing or related field.
A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.
Ideal Candidate
5 or more years' experience of managing and expanding strategic accounts and relationships in the consumer product goods industry, with experience in annual business planning (Ideally with Food Lion and/or ADUSA).
Experience leading salaried associates with team responsibility.
Experience managing and leading Top-to-Top conversations; exposure to supporting and working with executive senior leadership.
Understanding of managing P&L, experience with budget management.
Strong analytical skills, experience leveraging syndicated data & category insights.
Requires excellent presentation and written/oral communication skills, as well as the ability to effectively negotiate and influence others.
Excellent organizational, analytical, and planning skills.
Computer skills and proficiency, specifically PowerPoint, Excel and Word required, as well as high proficiency with Data Warehouse, Margin Minder, Circana IRI.
Travel may be required, 25%.
Benefits
Salary Range: $122,400 - $171,400
Annual Bonus Eligibility
Comprehensive Benefits Package
Paid Time Off
401k & Company Match
Physical and Mental Demands The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.
Equal Employment Opportunity Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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