Fatherhood Outreach Specialist 3 - 00021510
Georgia Department of Human Services, Atlanta, GA, United States
Job Overview
Position: Fatherhood Outreach Specialist 3
Division: Child Support Services (DCSS), Department of Human Services (DHS)
Location: Columbus County, GA
Role and Responsibilities
Maintain a working knowledge of local and county resources.
Connect participants to other community resources, including but not limited to medical, mental health, chemical dependency, employment and training programs, food shelves, public assistance, SSI and SSDI, childcare, transportation, subsidized housing opportunities, and legal assistance.
Attend monthly and quarterly network meetings within the service area.
Promote the Georgia Fatherhood Program throughout the community by establishing relationships with local schools, service providers, community groups, churches, senior programs, youth programs, and others.
Establish child support obligations and ensure that such obligations are met.
Coordinate child support activities with legal, judicial, and public organizations and conduct administrative hearings.
Communicate with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
Manage a caseload to ensure that child support obligations are met.
Supervise other case managers or serve as a team leader as required.
Perform other professional responsibilities as assigned by the supervisor.
Core Competencies
A positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity.
Ability to conduct oneself in a professional manner at all times and to communicate effectively and appropriately with a variety of people from many cultures and diverse backgrounds.
Ability to work independently.
Demonstrated strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions. Efficient and accurate in completing tasks as required, attending to detail, and able to anticipate and meet deadlines while working under pressure of multiple and changing priorities.
Strong aptitude for working in a collaborative setting across multiple projects or programs.
Exceptional critical thinking skills, sound judgment, and decision‑making abilities to monitor and manage a caseload, ensuring child support obligations are met.
Ability to use customer service skills, including active listening and negotiation ability.
Strong proficiency in the use of Microsoft Office Suite and/or standard.
Minimum Qualifications
High school diploma/GED AND Three (3) years of direct job‑related experience.
OR Two (2) years of experience at the lower‑level Fatherhood Outreach Spc 2 (SST101) or a position equivalent.
Preferred Qualifications
Three (3) years of experience working with the state, local, or federal government.
Three (3) years of experience involving mentoring and coaching.
Benefits In addition to a competitive salary, DHS offers a generous benefits package that includes an employee retirement plan, 401(k) plan, 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, and employee discount programs; telework opportunities are available depending on the position.
Employment Information DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov. The selected candidate may be subject to pre‑employment drug screening, education verification, reference, motor‑vehicle records, and criminal background checks.
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Division: Child Support Services (DCSS), Department of Human Services (DHS)
Location: Columbus County, GA
Role and Responsibilities
Maintain a working knowledge of local and county resources.
Connect participants to other community resources, including but not limited to medical, mental health, chemical dependency, employment and training programs, food shelves, public assistance, SSI and SSDI, childcare, transportation, subsidized housing opportunities, and legal assistance.
Attend monthly and quarterly network meetings within the service area.
Promote the Georgia Fatherhood Program throughout the community by establishing relationships with local schools, service providers, community groups, churches, senior programs, youth programs, and others.
Establish child support obligations and ensure that such obligations are met.
Coordinate child support activities with legal, judicial, and public organizations and conduct administrative hearings.
Communicate with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
Manage a caseload to ensure that child support obligations are met.
Supervise other case managers or serve as a team leader as required.
Perform other professional responsibilities as assigned by the supervisor.
Core Competencies
A positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity.
Ability to conduct oneself in a professional manner at all times and to communicate effectively and appropriately with a variety of people from many cultures and diverse backgrounds.
Ability to work independently.
Demonstrated strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions. Efficient and accurate in completing tasks as required, attending to detail, and able to anticipate and meet deadlines while working under pressure of multiple and changing priorities.
Strong aptitude for working in a collaborative setting across multiple projects or programs.
Exceptional critical thinking skills, sound judgment, and decision‑making abilities to monitor and manage a caseload, ensuring child support obligations are met.
Ability to use customer service skills, including active listening and negotiation ability.
Strong proficiency in the use of Microsoft Office Suite and/or standard.
Minimum Qualifications
High school diploma/GED AND Three (3) years of direct job‑related experience.
OR Two (2) years of experience at the lower‑level Fatherhood Outreach Spc 2 (SST101) or a position equivalent.
Preferred Qualifications
Three (3) years of experience working with the state, local, or federal government.
Three (3) years of experience involving mentoring and coaching.
Benefits In addition to a competitive salary, DHS offers a generous benefits package that includes an employee retirement plan, 401(k) plan, 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, and employee discount programs; telework opportunities are available depending on the position.
Employment Information DHS is an Equal Opportunity Employer. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov. The selected candidate may be subject to pre‑employment drug screening, education verification, reference, motor‑vehicle records, and criminal background checks.
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