Fatherhood Outreach Specialist 3 - 00058692
Georgia Department of Human Services, Atlanta, GA, United States
Job Overview
The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families with access to services that promote self‑sufficiency, independence, and protect Georgia's vulnerable children and adults.
What We Offer Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Position Details Fatherhood Outreach Specialist 3
Location: DCSS office in Atlanta, Fulton County, GA.
Job Description Pay Grade: G. Under broad supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Conducts administrative hearings. May serve as lead worker.
Role and Responsibilities
Maintain a working knowledge of local and county resources.
Connect participants to other community resources including medical, mental health, chemical dependency, employment and training programs, food shelves, public assistance, SSI and SSDI, childcare, transportation, subsidized housing opportunities and legal assistance.
Attend monthly and quarterly network meetings within their service area.
Promote the Georgia Fatherhood Program throughout the community by establishing relationships with local schools, service providers, community groups, churches, senior programs, youth programs, and others.
Establish child support obligations and ensure that such obligations are met.
Coordinate child support activities with legal, judicial, and public organizations and conduct administrative hearings.
Communicate with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
Manage a caseload to ensure that child support obligations are met.
Supervise other case managers or serve as a team leader, as required.
Perform other professional responsibilities as assigned by supervisor.
Core Competencies
A positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity.
Ability to conduct oneself in a professional manner at all times and to communicate effectively and appropriately with a variety of people from many cultures and diverse backgrounds.
Demonstrated strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions. Efficient and accurate in completing tasks as required, attending to detail, and able to anticipate and meet deadlines while working under pressure of multiple and changing priorities.
Strong aptitude to work in a collaborative setting on multiple projects or programs.
Exceptional critical thinking skills, good judgment, and decision‑making abilities to monitor and manage a caseload to ensure that child support obligations are met.
Ability to use customer service skills including active listening and negotiation ability.
Strong proficiency in the use of Microsoft Office Suite and/or standard.
Minimum Qualifications
High school diploma/GED AND three (3) years of direct job‑related experience.
OR Two (2) years of experience at the lower level Fatherhood Outreach Spc 2 (SST101) or position equivalent.
Preferred Skills/Qualifications
Experience working with state, local, or federal government.
Work experience involving mentoring and coaching.
Ability to work independently.
Equal Opportunity Statement DHS is an Equal Opportunity Employer.
If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:
hrhelpline@dhs.ga.gov .
The candidate selected for this position may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
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What We Offer Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Position Details Fatherhood Outreach Specialist 3
Location: DCSS office in Atlanta, Fulton County, GA.
Job Description Pay Grade: G. Under broad supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Conducts administrative hearings. May serve as lead worker.
Role and Responsibilities
Maintain a working knowledge of local and county resources.
Connect participants to other community resources including medical, mental health, chemical dependency, employment and training programs, food shelves, public assistance, SSI and SSDI, childcare, transportation, subsidized housing opportunities and legal assistance.
Attend monthly and quarterly network meetings within their service area.
Promote the Georgia Fatherhood Program throughout the community by establishing relationships with local schools, service providers, community groups, churches, senior programs, youth programs, and others.
Establish child support obligations and ensure that such obligations are met.
Coordinate child support activities with legal, judicial, and public organizations and conduct administrative hearings.
Communicate with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
Manage a caseload to ensure that child support obligations are met.
Supervise other case managers or serve as a team leader, as required.
Perform other professional responsibilities as assigned by supervisor.
Core Competencies
A positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity.
Ability to conduct oneself in a professional manner at all times and to communicate effectively and appropriately with a variety of people from many cultures and diverse backgrounds.
Demonstrated strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions. Efficient and accurate in completing tasks as required, attending to detail, and able to anticipate and meet deadlines while working under pressure of multiple and changing priorities.
Strong aptitude to work in a collaborative setting on multiple projects or programs.
Exceptional critical thinking skills, good judgment, and decision‑making abilities to monitor and manage a caseload to ensure that child support obligations are met.
Ability to use customer service skills including active listening and negotiation ability.
Strong proficiency in the use of Microsoft Office Suite and/or standard.
Minimum Qualifications
High school diploma/GED AND three (3) years of direct job‑related experience.
OR Two (2) years of experience at the lower level Fatherhood Outreach Spc 2 (SST101) or position equivalent.
Preferred Skills/Qualifications
Experience working with state, local, or federal government.
Work experience involving mentoring and coaching.
Ability to work independently.
Equal Opportunity Statement DHS is an Equal Opportunity Employer.
If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:
hrhelpline@dhs.ga.gov .
The candidate selected for this position may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
#J-18808-Ljbffr