Call Center/BDC Representative
River Oaks Honda, Merrillville, IN, United States
The Ed Napleton Automotive Group is looking for our next Call Center/Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Midwest BDC Call Center in Merrillville, IN, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS) to generate appointments for the dealership sales departments.
Benefits
$750 per week guaranteed for your first 30 days! (Based on a 40-hour work week at $18.75 per hour)
Opportunity to earn $35,000-$70,000 per year. Hourly pay + Performance-Based Commissions
Fun, fast-paced, diverse work environment
Various shifts available with many flexible scheduling options
Medical, Dental, Vision Insurance,401K
For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Growth Opportunities
Responsibilities
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
Answer customer internet inquiries via email, phone, and text
Schedule sales appointments and reschedule no-show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Other duties as assigned by management
Requirements
Excellent computer skills required
Knowledgeable to call center environment - NO COLD CALLS!
Automotive experience helpful but not required
Able to communicate persuasively with customers to set appointments
Willingness to undergo a background check and drug screen in accordance with local law/regulations
18+ years of age or older to comply with company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Benefits
$750 per week guaranteed for your first 30 days! (Based on a 40-hour work week at $18.75 per hour)
Opportunity to earn $35,000-$70,000 per year. Hourly pay + Performance-Based Commissions
Fun, fast-paced, diverse work environment
Various shifts available with many flexible scheduling options
Medical, Dental, Vision Insurance,401K
For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
Paid Vacation and Sick Time
Paid Training
Discounts on products, services, and vehicles
Growth Opportunities
Responsibilities
Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
Answer customer internet inquiries via email, phone, and text
Schedule sales appointments and reschedule no-show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Other duties as assigned by management
Requirements
Excellent computer skills required
Knowledgeable to call center environment - NO COLD CALLS!
Automotive experience helpful but not required
Able to communicate persuasively with customers to set appointments
Willingness to undergo a background check and drug screen in accordance with local law/regulations
18+ years of age or older to comply with company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr