Business Development Center (BDC) Representative - Morgan Hill, California, Unit

About Victory Honda of Morgan Hill Victory Honda of Morgan Hill is part of the Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations nationwide. We are recognized as one of the Top 25 Privately Held Companies in 2023. Our commitment is to provide excellent opportunities for employees and customers, always delivering a professional and satisfying experience. We are currently seeking a motivated and customer-focused Business Development Center (BDC) Representative to join our team in Morgan Hill, CA. Job Details Salary: $19 to $20 per hour Job Type: Full Time Location: Morgan Hill, CA 95037 Position Summary The BDC Representative plays a vital role in supporting our sales and service departments by managing incoming customer inquiries. This position requires strong communication, organizational skills, and the ability to provide excellent service over the phone and in person. Key Responsibilities Answer incoming sales and service calls promptly and professionally Greet visitors in a friendly and helpful manner Schedule, confirm, and follow up on sales and service appointments through phone and internet leads Track sold vehicles and maintain hot sheets Confirm special order parts with appropriate departments Coordinate inquiries and issues with sales and service personnel Manage required paperwork, documentation, and reporting Provide clerical and administrative support as needed Perform additional duties as assigned to support dealership operations Work Environment We offer a professional, drug-free, non-smoking workplace dedicated to the growth and success of our employees. High school diploma or GED required Experience in administrative, clerical, call center, or customer service roles preferred Dependable and highly professional work ethic Strong organizational and time management skills Excellent communication and interpersonal skills Proficient computer skills, including Microsoft Office Working knowledge of the automotive industry is a plus Experience with dealership software such as Reynolds and Reynolds is beneficial Professional appearance and positive attitude WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace . We Would Really Like To Hear From You! #J-18808-Ljbffr