Intake Specialist
The Salvation Army North & Central Illinois Division, Flint, MI, United States
The Intake Specialist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Specialist facilitates assistance and provides information and referrals with the goal of mediating crises.
Essential Responsibilities
Provides excellent customer service by greeting and responding to guests in-person or via phone
Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter
Provides program information and referrals and schedules appointments
Identifies resources and next steps that are available to address needs
Stays up-to-date with program requirements and trends throughout the service area
Maintains records and statistical data; providing information for reports as requested
Perform other duties as assigned
Qualifications Education/Experience
High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Experience in a call center or front desk role (preferred)
Experience working with low-income populations (preferred)
One-year experience in social work or social service field (desired)
Skills, Knowledge & Abilities
Learn and adhere to The Salvation Army Social Services Code of Ethics
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Computer Skills
Proficient in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Certificates And Licenses
Complete Safe From Harm training, and keep current as needed
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Essential Responsibilities
Provides excellent customer service by greeting and responding to guests in-person or via phone
Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter
Provides program information and referrals and schedules appointments
Identifies resources and next steps that are available to address needs
Stays up-to-date with program requirements and trends throughout the service area
Maintains records and statistical data; providing information for reports as requested
Perform other duties as assigned
Qualifications Education/Experience
High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Experience in a call center or front desk role (preferred)
Experience working with low-income populations (preferred)
One-year experience in social work or social service field (desired)
Skills, Knowledge & Abilities
Learn and adhere to The Salvation Army Social Services Code of Ethics
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Computer Skills
Proficient in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Certificates And Licenses
Complete Safe From Harm training, and keep current as needed
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