Collections Specialist
Airgas, Lawrenceville, GA, United States
R10087792 Collections Specialist (Open)
Location: Lawrenceville, GA – Sever Rd – Cust. installations
Essential Duties and Responsibilities
Monitor and manage assigned accounts.
Contact customers on past‑due accounts via phone or email in a fast‑paced, goal‑oriented environment.
Provide customer service regarding account and collection issues; assist customers with account reconciliation questions and discrepancies as needed.
Contact customers and resolve short payment/remittance questions; communicate closely with the Cash Applications team.
Submit customer refund requests.
Review and process account adjustments, credit memos and small balance write‑offs.
Be accountable for reducing delinquency for assigned accounts.
Review and release and/or hold customer orders based on account status (credit limit, past‑due invoices, etc.) and work with the Sales Department to ensure accounts are managed efficiently.
Establish and maintain effective, cooperative working relationships with all other departments (Sales, Billing, Shipping, Contracts).
Maintain collection percentages, AR over 60 days, and bad‑debt levels as required by management; meet or exceed established goals.
Work closely with the Sales Department to provide data as needed and ensure timely resolution of AR issues.
Perform other duties deemed appropriate and assigned by management.
Qualifications
At least 5 years of commercial collection experience.
Ability to view credit operations as a financially oriented customer‑service function, balancing cost control with business support.
Strong customer‑service mindset and collaborative, non‑adversarial approach to achieving diverse goals.
Preferred Qualifications
Good organizational and people skills; ability to navigate a complex organization.
Strong verbal and written communication skills, with a quality mindset.
Ability to adapt to rapidly changing environments and utilize new technologies and tools.
Physical Demands Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Requires specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus objects.
Work Environment The work environment is typically moderate noise level in an office setting.
Equal Employment Opportunity Airgas is an equal‑opportunity employer. Qualified applicants receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.
Benefits Medical, dental, vision, life, and disability insurance; 401(k) retirement plan with company match; tuition assistance; paid holidays, vacation, and sick time; parental leave and other standard corporate benefits.
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Location: Lawrenceville, GA – Sever Rd – Cust. installations
Essential Duties and Responsibilities
Monitor and manage assigned accounts.
Contact customers on past‑due accounts via phone or email in a fast‑paced, goal‑oriented environment.
Provide customer service regarding account and collection issues; assist customers with account reconciliation questions and discrepancies as needed.
Contact customers and resolve short payment/remittance questions; communicate closely with the Cash Applications team.
Submit customer refund requests.
Review and process account adjustments, credit memos and small balance write‑offs.
Be accountable for reducing delinquency for assigned accounts.
Review and release and/or hold customer orders based on account status (credit limit, past‑due invoices, etc.) and work with the Sales Department to ensure accounts are managed efficiently.
Establish and maintain effective, cooperative working relationships with all other departments (Sales, Billing, Shipping, Contracts).
Maintain collection percentages, AR over 60 days, and bad‑debt levels as required by management; meet or exceed established goals.
Work closely with the Sales Department to provide data as needed and ensure timely resolution of AR issues.
Perform other duties deemed appropriate and assigned by management.
Qualifications
At least 5 years of commercial collection experience.
Ability to view credit operations as a financially oriented customer‑service function, balancing cost control with business support.
Strong customer‑service mindset and collaborative, non‑adversarial approach to achieving diverse goals.
Preferred Qualifications
Good organizational and people skills; ability to navigate a complex organization.
Strong verbal and written communication skills, with a quality mindset.
Ability to adapt to rapidly changing environments and utilize new technologies and tools.
Physical Demands Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Requires specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus objects.
Work Environment The work environment is typically moderate noise level in an office setting.
Equal Employment Opportunity Airgas is an equal‑opportunity employer. Qualified applicants receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.
Benefits Medical, dental, vision, life, and disability insurance; 401(k) retirement plan with company match; tuition assistance; paid holidays, vacation, and sick time; parental leave and other standard corporate benefits.
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