Auto Collections Specialist II Bilingual English and Spanish Required
VetJobs, Tampa, FL, United States
Overview
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Job Description
At JPMorganChase, you\'ll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You\'ll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. Responsibilities
Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products Utilizes customer service expertise to interpret needs and deliver continuous insights Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience Excels both independently and collaboratively, driving team success and achieving goals Follows all regulatory and departmental practices and procedures diligently Takes ownership of each customer interaction while treating them with respect and responding with empathy Minimum Education
High School/GED Job Category
Customer Service Additional Qualifications, Responsibilities
Required Qualifications, Capabilities, and Skills
Reading and speaking in both Spanish and English fluently is required for this role Communication, negotiation, information gathering, and decision-making skills Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately Ability to manage complex customer interactions using empathy, composure, and sound judgment Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments Adaptability and efficiency in fast-paced, dynamic, and results-driven environments Ability to solve problems and effectively present and explain solutions Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting High school diploma or GED required Preferred Qualifications, Capabilities, and Skills
Developing ability to use data to understand issues and opportunities Developing skills in using AI technology for automation and prompt writing Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. City
Tampa State
Florida Job Code
Call_Center_Representative Representative Affiliate Sponsor
JP Morgan Chase Salary Range
$45,000-$60,000
#J-18808-Ljbffr
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Job Description
At JPMorganChase, you\'ll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You\'ll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. Responsibilities
Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products Utilizes customer service expertise to interpret needs and deliver continuous insights Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience Excels both independently and collaboratively, driving team success and achieving goals Follows all regulatory and departmental practices and procedures diligently Takes ownership of each customer interaction while treating them with respect and responding with empathy Minimum Education
High School/GED Job Category
Customer Service Additional Qualifications, Responsibilities
Required Qualifications, Capabilities, and Skills
Reading and speaking in both Spanish and English fluently is required for this role Communication, negotiation, information gathering, and decision-making skills Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately Ability to manage complex customer interactions using empathy, composure, and sound judgment Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments Adaptability and efficiency in fast-paced, dynamic, and results-driven environments Ability to solve problems and effectively present and explain solutions Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting High school diploma or GED required Preferred Qualifications, Capabilities, and Skills
Developing ability to use data to understand issues and opportunities Developing skills in using AI technology for automation and prompt writing Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. City
Tampa State
Florida Job Code
Call_Center_Representative Representative Affiliate Sponsor
JP Morgan Chase Salary Range
$45,000-$60,000
#J-18808-Ljbffr