Personal Banker I - Mound-8 Mile
Fifth Third Bank, Detroit, MI, United States
Personal Banker I - Mound-8 Mile
The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. The role is responsible for processing teller transactions as a member of the platform staff and uses a consultative sales and service process to help customers understand and address their financial needs across the lifecycle.
Essential Duties & Responsibilities
Create memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other channels as appropriate.
Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
Maintain working knowledge of products, services, and processes offered.
Work collaboratively with internal partners to ensure customers' needs met and all problems are resolved.
Analyze customer credit data and related financial information to ensure customers are in appropriate solutions that align with their needs.
Provide customer support needed to reinforce the value of current and new technology.
Process teller transactions and adhere to balancing guidelines.
Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling the ethical behavior expected from every employee within the Bancorp.
Other duties as assigned.
Minimum Knowledge, Skills and Abilities Required
High School diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
Demonstrated ability to develop comfort level with new household acquisitions and deepening customer relationships.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
Position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions
Normal office environment.
Extending viewing of computer screens.
Compensation & Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any payment based on company, line of business, and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well‑being. For more information, see the benefits page at https://www.53.com/content/fifth-third/en/careers/benefits.html.
Location: Detroit, Michigan 48234.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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Essential Duties & Responsibilities
Create memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, over the phone, or other channels as appropriate.
Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
Maintain working knowledge of products, services, and processes offered.
Work collaboratively with internal partners to ensure customers' needs met and all problems are resolved.
Analyze customer credit data and related financial information to ensure customers are in appropriate solutions that align with their needs.
Provide customer support needed to reinforce the value of current and new technology.
Process teller transactions and adhere to balancing guidelines.
Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling the ethical behavior expected from every employee within the Bancorp.
Other duties as assigned.
Minimum Knowledge, Skills and Abilities Required
High School diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
Demonstrated ability to develop comfort level with new household acquisitions and deepening customer relationships.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Exhibits business acumen.
Demonstrated ability in making sound decisions.
Position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Working Conditions
Normal office environment.
Extending viewing of computer screens.
Compensation & Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any payment based on company, line of business, and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well‑being. For more information, see the benefits page at https://www.53.com/content/fifth-third/en/careers/benefits.html.
Location: Detroit, Michigan 48234.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr