Customer Service Representative
Empire Equipment Company, Goldsboro, NC, United States
The Customer Service Representative is responsible for delivering exceptional service to customers by managing inquiries, processing orders, and resolving issues in a timely and professional manner. The CSR serves as the primary point of contact between the company and its customers, ensuring satisfaction and building long-term relationships.
Key Responsibilities
Respond promptly and professionally to incoming calls, emails, and chats. Process orders, returns, and exchanges with accuracy and efficiency. Resolve customer concerns and complaints using appropriate escalation protocols. Maintain detailed and accurate customer records in the system (Cloud Suite Distribution). Coordinate with internal departments such as Sales, Logistics, and Billing to support customer needs. Provide product and service information to customers. Follow up on customer interactions to ensure satisfaction. Meet or exceed service metrics including response time, resolution rate, and customer satisfaction. Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Minimum 3-5 years of customer service experience, preferably in a fast-paced environment. Strong communication and problem-solving skills. Proficiency in Microsoft Office and CSD/CRM platforms and customer portals. Ability to multitask, prioritize, and manage time effectively. Positive attitude and a team-oriented mindset. Full-time, Monday through Friday. Please note - to be considered for this role, candidatesmust work in one of the following Empire office locations 5 days per week:
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Respond promptly and professionally to incoming calls, emails, and chats. Process orders, returns, and exchanges with accuracy and efficiency. Resolve customer concerns and complaints using appropriate escalation protocols. Maintain detailed and accurate customer records in the system (Cloud Suite Distribution). Coordinate with internal departments such as Sales, Logistics, and Billing to support customer needs. Provide product and service information to customers. Follow up on customer interactions to ensure satisfaction. Meet or exceed service metrics including response time, resolution rate, and customer satisfaction. Qualifications
High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Minimum 3-5 years of customer service experience, preferably in a fast-paced environment. Strong communication and problem-solving skills. Proficiency in Microsoft Office and CSD/CRM platforms and customer portals. Ability to multitask, prioritize, and manage time effectively. Positive attitude and a team-oriented mindset. Full-time, Monday through Friday. Please note - to be considered for this role, candidatesmust work in one of the following Empire office locations 5 days per week:
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