Collections Specialist
Kudelski Group, Phoenix, AZ, United States
Overview
Job Title: Collections Specialist – Administrator (Temp)
Location: Phoenix, AZ
Term: Open ended contract
Summary: Nagra-Kudelski Group is seeking a Collection Specialist-Administrator to support the Internet of Things (IoT) division of the Group (Kudelski IoT) and their asset tracking product called RecovR. RecovR is used by car dealerships, car rental companies, construction companies among others to track and manage vehicle/equipment inventory. This position will ensure efficient, timely and accurate payment of accounts and establish and maintain effective and cooperative working relationships with all customers. This role will involve a large amount of customer contact (internal and external via telephone and email), requiring a strong customer-focused approach and positive and professional attitude.
Responsibilities
Review and research a high volume of transactions, identifying root causes of discrepancies and recognize resolutions, document issues and report to management.
Provide customer service regarding collection issues.
Identify, review, and prepare account adjustments.
Resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts - customer calls, account adjustments, customer reconciliations.
Accountable for reducing delinquency for assigned portfolio including but not limited to regular collection calls and correspondence to customers in a fast-paced environment.
Work with customers and internal employees in the pursuit and resolution of collection matters.
Negotiate win-win solutions to get paid
Excellent customer service and professionalism
Proactively seeks ways to develop and expand client relationships.
Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers.
Qualifications
Bachelor's degree preferred but not required
Minimum three (3) years' experience in collection best practices
Excellent interpersonal and communication skills
Strong planning and organizing skills
Strong working knowledge of Microsoft Office Suite
Exceptional customer service focus
Excellent customer service and administrative skills
Strong MS Office and data entry skills
Ability to work in a fast-paced, team-oriented environment
EEO Notice The Kudelski Group is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V
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Location: Phoenix, AZ
Term: Open ended contract
Summary: Nagra-Kudelski Group is seeking a Collection Specialist-Administrator to support the Internet of Things (IoT) division of the Group (Kudelski IoT) and their asset tracking product called RecovR. RecovR is used by car dealerships, car rental companies, construction companies among others to track and manage vehicle/equipment inventory. This position will ensure efficient, timely and accurate payment of accounts and establish and maintain effective and cooperative working relationships with all customers. This role will involve a large amount of customer contact (internal and external via telephone and email), requiring a strong customer-focused approach and positive and professional attitude.
Responsibilities
Review and research a high volume of transactions, identifying root causes of discrepancies and recognize resolutions, document issues and report to management.
Provide customer service regarding collection issues.
Identify, review, and prepare account adjustments.
Resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts - customer calls, account adjustments, customer reconciliations.
Accountable for reducing delinquency for assigned portfolio including but not limited to regular collection calls and correspondence to customers in a fast-paced environment.
Work with customers and internal employees in the pursuit and resolution of collection matters.
Negotiate win-win solutions to get paid
Excellent customer service and professionalism
Proactively seeks ways to develop and expand client relationships.
Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers.
Qualifications
Bachelor's degree preferred but not required
Minimum three (3) years' experience in collection best practices
Excellent interpersonal and communication skills
Strong planning and organizing skills
Strong working knowledge of Microsoft Office Suite
Exceptional customer service focus
Excellent customer service and administrative skills
Strong MS Office and data entry skills
Ability to work in a fast-paced, team-oriented environment
EEO Notice The Kudelski Group is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V
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