Director, Claims - Commercial Casualty (Agribusiness)
Nationwide, Columbus, OH, United States
Job Overview
If you’re passionate about helping people protect what matters most at a Fortune 100 company with nearly $70 billion in annual sales, and you want to innovate and simplify processes to deliver the best customer value, Nationwide’s Property & Casualty team could be the place for you. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
Location Des Moines, IA preferred; qualified remote candidates will be considered.
Key Leadership Expectations
Innovation & Continuous Improvement – Drives innovation in a high‑frequency, low‑severity environment; identifies opportunities for process improvement, automation, and simplification while maintaining operational stability.
Data‑Driven Leadership – Leads by metrics, using data and analytics to inform decisions and measure performance; experienced with tools such as Tableau, Qlik, Power BI, or similar platforms to translate insights into action.
Business Acumen – Demonstrates strong understanding of how operations impact financials, risk, and enterprise strategy; prioritizes work and resources based on business outcomes.
Talent & Succession Development – Develops leaders and employees through coaching and learning opportunities; actively drives succession planning by identifying and preparing high‑potential talent while ensuring continuity and knowledge transfer.
Cross‑Functional Partnership – Serves as a trusted partner across underwriting, risk management, actuarial, finance, and other key stakeholders; influences at peer and executive levels to align execution with strategic priorities.
Job Description Summary Do you have a strong desire to ensure resolution of insurance claims by leading teams that provide personal, effortless and reassuring experiences for customers? Are you a skilled natural investigator, negotiator and communicator? If you thrive in an environment where you can problem‑solve claim resolutions, innovate for continuous process improvement, while providing fair resolution, customer satisfaction and cost management, we want to hear from you.
Key Responsibilities
Directs the settlement of commercial casualty claims and lawsuits.
Ensures claims best practices are followed in all assigned cases in accordance with company guidelines, state and federal regulations.
Provides leadership to others, helping them to understand and interpret industry data and trends.
Directs the development of new products, processes, procedures and training in response to customer needs and industry trends.
Interacts with related departments – Underwriting, Products, and Pricing – to share information and maintain a consistent approach to resolve problems.
Partners with industry leaders to help promote positive industry and legislative changes.
Develops strategic responses to litigated cases against Nationwide and its policyholders. Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers. Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement.
Develops and monitors a departmental operating budget.
Identifies, develops and retains high potential/high performing associates who are ready to fill critical roles in the organization.
Provides performance management, salary planning and administration, training and development, workflow and organization planning, day‑to‑day management, hiring and placement, and disciplinary actions for direct and possibly indirect reports.
Reporting Relationships Typically reports to Claims AVP. Direct and indirect reports include Claims Managers and/or Claims Specialists.
Typical Skills and Experiences Education:
Undergraduate degree or post‑graduate studies preferred.
License/Certification/Designation:
State licensing where required. Successful completion of required/applicable claims certification training/classes.
Experience:
Ten years of commercial claims handling experience. Managerial or project lead experience preferred.
Knowledge, Abilities and Skills:
Requires advanced knowledge of claims operating practices and claims litigation laws and regulations. Requires in‑depth knowledge of Nationwide’s commercial product offerings, underwriting practices and pricing strategies. Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Proven ability to lead and train commercial claims employees in all aspects of claims. Exceptional written and verbal communication skills necessary to read, write, speak and interpret highly sensitive and complex material regarding claims litigation and related financial reports. Ability to analyze data and interpret commercial industry trends. Effective listening, verbal and written communication skills essential for customer contact, negotiation, presentations, project management, and personnel management. Working knowledge of personal computers and associated software like Word, Excel, PowerPoint, and/or financial reporting software.
Values Regularly and consistently demonstrates the Nationwide Values.
Job Conditions Overtime Eligibility: Not Eligible (Exempt).
Working Conditions: Normal office environment. May require ability to sit and use telephone and personal computer for extended periods of time. Must be willing to work extended hours and travel with possible overnight requirements. Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends.
Benefits
Medical, dental, and vision coverage
Life insurance, short‑term and long‑term disability coverage
Paid time off – minimum of 18 days for new hires (pro‑rated quarterly) and nine paid holidays per year
Lifespan of Lifetime paid time off and Unity Day paid time off
401(k) with company match and company‑paid pension plan
Business casual attire and other company benefits
Equal Opportunity Employer Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.
Additional Information This position could be filled within any of the lower 48 U.S. states.
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Location Des Moines, IA preferred; qualified remote candidates will be considered.
Key Leadership Expectations
Innovation & Continuous Improvement – Drives innovation in a high‑frequency, low‑severity environment; identifies opportunities for process improvement, automation, and simplification while maintaining operational stability.
Data‑Driven Leadership – Leads by metrics, using data and analytics to inform decisions and measure performance; experienced with tools such as Tableau, Qlik, Power BI, or similar platforms to translate insights into action.
Business Acumen – Demonstrates strong understanding of how operations impact financials, risk, and enterprise strategy; prioritizes work and resources based on business outcomes.
Talent & Succession Development – Develops leaders and employees through coaching and learning opportunities; actively drives succession planning by identifying and preparing high‑potential talent while ensuring continuity and knowledge transfer.
Cross‑Functional Partnership – Serves as a trusted partner across underwriting, risk management, actuarial, finance, and other key stakeholders; influences at peer and executive levels to align execution with strategic priorities.
Job Description Summary Do you have a strong desire to ensure resolution of insurance claims by leading teams that provide personal, effortless and reassuring experiences for customers? Are you a skilled natural investigator, negotiator and communicator? If you thrive in an environment where you can problem‑solve claim resolutions, innovate for continuous process improvement, while providing fair resolution, customer satisfaction and cost management, we want to hear from you.
Key Responsibilities
Directs the settlement of commercial casualty claims and lawsuits.
Ensures claims best practices are followed in all assigned cases in accordance with company guidelines, state and federal regulations.
Provides leadership to others, helping them to understand and interpret industry data and trends.
Directs the development of new products, processes, procedures and training in response to customer needs and industry trends.
Interacts with related departments – Underwriting, Products, and Pricing – to share information and maintain a consistent approach to resolve problems.
Partners with industry leaders to help promote positive industry and legislative changes.
Develops strategic responses to litigated cases against Nationwide and its policyholders. Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers. Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement.
Develops and monitors a departmental operating budget.
Identifies, develops and retains high potential/high performing associates who are ready to fill critical roles in the organization.
Provides performance management, salary planning and administration, training and development, workflow and organization planning, day‑to‑day management, hiring and placement, and disciplinary actions for direct and possibly indirect reports.
Reporting Relationships Typically reports to Claims AVP. Direct and indirect reports include Claims Managers and/or Claims Specialists.
Typical Skills and Experiences Education:
Undergraduate degree or post‑graduate studies preferred.
License/Certification/Designation:
State licensing where required. Successful completion of required/applicable claims certification training/classes.
Experience:
Ten years of commercial claims handling experience. Managerial or project lead experience preferred.
Knowledge, Abilities and Skills:
Requires advanced knowledge of claims operating practices and claims litigation laws and regulations. Requires in‑depth knowledge of Nationwide’s commercial product offerings, underwriting practices and pricing strategies. Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Proven ability to lead and train commercial claims employees in all aspects of claims. Exceptional written and verbal communication skills necessary to read, write, speak and interpret highly sensitive and complex material regarding claims litigation and related financial reports. Ability to analyze data and interpret commercial industry trends. Effective listening, verbal and written communication skills essential for customer contact, negotiation, presentations, project management, and personnel management. Working knowledge of personal computers and associated software like Word, Excel, PowerPoint, and/or financial reporting software.
Values Regularly and consistently demonstrates the Nationwide Values.
Job Conditions Overtime Eligibility: Not Eligible (Exempt).
Working Conditions: Normal office environment. May require ability to sit and use telephone and personal computer for extended periods of time. Must be willing to work extended hours and travel with possible overnight requirements. Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends.
Benefits
Medical, dental, and vision coverage
Life insurance, short‑term and long‑term disability coverage
Paid time off – minimum of 18 days for new hires (pro‑rated quarterly) and nine paid holidays per year
Lifespan of Lifetime paid time off and Unity Day paid time off
401(k) with company match and company‑paid pension plan
Business casual attire and other company benefits
Equal Opportunity Employer Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.
Additional Information This position could be filled within any of the lower 48 U.S. states.
#J-18808-Ljbffr