Patient Relations Specialist - Dermatology
University of Utah, Salt Lake City, UT, United States
Overview
This position is located at the Midvalley Health Center in Murray.
It provides exceptional care for patients and guests by offering professional service and creating a memorable patient experience.
The incumbent accurately and professionally handles all desk operations, including all phases of patient registration, scheduling, and advising patients on financial obligations such as establishing payment plans.
The core responsibility is maximizing efficiency by facilitating and ensuring accuracy of information flow between medical staff, hospital staff, and other departments.
Responsibilities
Greets and directs patients to their correct destinations both in person and over the phone, anticipating their needs and responding accurately and timely.
May be required to utilize, troubleshoot, and assist patients and family with a check‑in kiosk.
Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
Completes patient admission and registration process by reviewing accounts and compliance‑related documents for completeness and accuracy; obtains and documents missing information required for registration.
Verifies patient benefits and eligibility, collects co‑pays, deductibles, and co‑insurance, and responds to questions regarding account status, payment arrangements, and concerns; resolves billing or charge disputes or forwards problem accounts for resolution.
Reconciles cash against daily charge and cash reports.
Monitors patient flow, adjusts workflows, and notifies clinical staff of pertinent information and changes.
Acts as liaison between patients, guests, back‑office staff, and providers.
Assists patients with automated medical record access, as needed.
Manages inventory and maintenance.
Performs other duties as required.
Skills
Demonstrated potential ability to perform the essential functions of the job as outlined above.
Maintains professional demeanor in stressful or difficult situations.
Provides care appropriate to the patient demographic served.
Displays active listening and verbalizes empathy while developing relationships with patients, guests, and coworkers.
Communicates with patients in a confidential, professional manner using tact and diplomacy.
Assesses data regarding the patient's status and provides care per department policies and procedures.
Excellent communication, interpersonal, organizational and follow‑through skills.
Highly motivated, detail‑oriented and passionate about providing excellent customer service in a fast‑paced environment.
Works efficiently and independently.
Demonstrated computer skills and willingness to learn new applications, software, procedures and processes.
Assimilates data from various sources.
Knowledge of HIPAA regulations to ensure patient information is guarded and respected.
Navigates a facility with multiple providers and services.
Minimum Qualifications One year of office or customer‑service experience, or equivalency (one year of education can be substituted for two years of related work experience).
Current, valid Utah driver’s license at time of hire may be required in some areas.
This position is patient‑sensitive and must fulfill all associated requirements.
All patient‑sensitive employees must be immunized according to CDC standards and hospital policy, with limited exemptions for documented medical contraindications or religious beliefs that object to vaccinations.
Location Midvalley Health Center, Murray
#J-18808-Ljbffr
It provides exceptional care for patients and guests by offering professional service and creating a memorable patient experience.
The incumbent accurately and professionally handles all desk operations, including all phases of patient registration, scheduling, and advising patients on financial obligations such as establishing payment plans.
The core responsibility is maximizing efficiency by facilitating and ensuring accuracy of information flow between medical staff, hospital staff, and other departments.
Responsibilities
Greets and directs patients to their correct destinations both in person and over the phone, anticipating their needs and responding accurately and timely.
May be required to utilize, troubleshoot, and assist patients and family with a check‑in kiosk.
Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
Completes patient admission and registration process by reviewing accounts and compliance‑related documents for completeness and accuracy; obtains and documents missing information required for registration.
Verifies patient benefits and eligibility, collects co‑pays, deductibles, and co‑insurance, and responds to questions regarding account status, payment arrangements, and concerns; resolves billing or charge disputes or forwards problem accounts for resolution.
Reconciles cash against daily charge and cash reports.
Monitors patient flow, adjusts workflows, and notifies clinical staff of pertinent information and changes.
Acts as liaison between patients, guests, back‑office staff, and providers.
Assists patients with automated medical record access, as needed.
Manages inventory and maintenance.
Performs other duties as required.
Skills
Demonstrated potential ability to perform the essential functions of the job as outlined above.
Maintains professional demeanor in stressful or difficult situations.
Provides care appropriate to the patient demographic served.
Displays active listening and verbalizes empathy while developing relationships with patients, guests, and coworkers.
Communicates with patients in a confidential, professional manner using tact and diplomacy.
Assesses data regarding the patient's status and provides care per department policies and procedures.
Excellent communication, interpersonal, organizational and follow‑through skills.
Highly motivated, detail‑oriented and passionate about providing excellent customer service in a fast‑paced environment.
Works efficiently and independently.
Demonstrated computer skills and willingness to learn new applications, software, procedures and processes.
Assimilates data from various sources.
Knowledge of HIPAA regulations to ensure patient information is guarded and respected.
Navigates a facility with multiple providers and services.
Minimum Qualifications One year of office or customer‑service experience, or equivalency (one year of education can be substituted for two years of related work experience).
Current, valid Utah driver’s license at time of hire may be required in some areas.
This position is patient‑sensitive and must fulfill all associated requirements.
All patient‑sensitive employees must be immunized according to CDC standards and hospital policy, with limited exemptions for documented medical contraindications or religious beliefs that object to vaccinations.
Location Midvalley Health Center, Murray
#J-18808-Ljbffr