Specialist, Customer Enablement
Entegris, Minneapolis, MN, United States
Job Title
Specialist, Customer Enablement
Open to Location MN Preferred
The Role As an OEM Customer Enablement Specialist, you will support customer satisfaction and operational efficiency for Entegris' OEM customers. This role focuses on resolving customer issues, managing recurring revenue activities, and collaborating across global teams to ensure consistency and quality.
What You'll Do
Remotely coordinate with assigned OEM customers for mature product lines and recurring revenue.
Develop and monitor open order reports for assigned global OEMs to prioritize customer demand. Communicate and align with global OEMs and regional lead.
Support internal actions to address customer priorities and resolve issues promptly.
Assist Finance and related functions with accounts receivable escalations.
Monitor product allocations to optimize customer satisfaction per CXI metrics.
Participate in semi-annual business reviews with the Key Account Manager.
Collaborate cross-functionally to improve on-time shipments.
Build strong customer relationships to provide insights and support business improvements.
Perform additional tasks as needed to support team goals.
What We Seek
Education:
Bachelor's degree in business or related field (or equivalent experience).
Experience:
3-5 years in customer service or sales within a manufacturing environment.
Skills:
Proficiency in MS Office, especially Excel, and SAP; strong communication and problem-solving skills.
Success Metrics
High customer satisfaction as measured by CXI score.
Timely resolution of customer issues.
Effective collaboration across teams.
Continuous improvement in customer enablement processes.
EEO Statement At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
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Open to Location MN Preferred
The Role As an OEM Customer Enablement Specialist, you will support customer satisfaction and operational efficiency for Entegris' OEM customers. This role focuses on resolving customer issues, managing recurring revenue activities, and collaborating across global teams to ensure consistency and quality.
What You'll Do
Remotely coordinate with assigned OEM customers for mature product lines and recurring revenue.
Develop and monitor open order reports for assigned global OEMs to prioritize customer demand. Communicate and align with global OEMs and regional lead.
Support internal actions to address customer priorities and resolve issues promptly.
Assist Finance and related functions with accounts receivable escalations.
Monitor product allocations to optimize customer satisfaction per CXI metrics.
Participate in semi-annual business reviews with the Key Account Manager.
Collaborate cross-functionally to improve on-time shipments.
Build strong customer relationships to provide insights and support business improvements.
Perform additional tasks as needed to support team goals.
What We Seek
Education:
Bachelor's degree in business or related field (or equivalent experience).
Experience:
3-5 years in customer service or sales within a manufacturing environment.
Skills:
Proficiency in MS Office, especially Excel, and SAP; strong communication and problem-solving skills.
Success Metrics
High customer satisfaction as measured by CXI score.
Timely resolution of customer issues.
Effective collaboration across teams.
Continuous improvement in customer enablement processes.
EEO Statement At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
#LI-TP1
#J-18808-Ljbffr