Customer Service Representative
VCA Animal Hospitals, Union City, CA, United States
Job Title
Client Service Representative (CSR) – Veterinary Hospital
Location VCA All About Pets
Job Type Full-Time
Schedule Monday – Saturday; may include some holidays
About Us At VCA All About Pets, we pride ourselves on providing compassionate, high-quality care for our animal patients in a fun, fast-paced environment. We are looking for a dedicated Client Service Representative to join our team and be the friendly, knowledgeable first point of contact for our clients.
Job Summary The Client Service Representative (CSR) is responsible for creating a positive client experience by providing excellent customer service, assisting with administrative tasks, and supporting the veterinary team. Previous experience as a Veterinary Assistant or in a veterinary hospital is highly preferred.
Key Responsibilities
Greet clients and patients warmly, both in person and over the phone
Schedule appointments and manage calendars
Maintain accurate client and patient records
Assist with check‑in/check‑out procedures
Process payments and handle client billing questions
Communicate effectively with the veterinary team regarding patient needs
Support a fast‑paced, team‑oriented environment while maintaining attention to detail
Occasionally assist with basic animal care tasks under supervision
Qualifications
Prior experience as a Veterinary Assistant or in a veterinary hospital preferred
Excellent communication and customer service skills
Ability to multitask in a fast‑paced environment
Comfortable working Monday through Saturday, with occasional holidays
Positive attitude and team‑oriented mindset
Why Join Us
Fun, friendly, and supportive work environment
Opportunities to grow and learn within the veterinary field
Work with a passionate team dedicated to animal care
Benefits We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
To Apply Please submit your resume and a brief cover letter highlighting your veterinary experience. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
#J-18808-Ljbffr
Location VCA All About Pets
Job Type Full-Time
Schedule Monday – Saturday; may include some holidays
About Us At VCA All About Pets, we pride ourselves on providing compassionate, high-quality care for our animal patients in a fun, fast-paced environment. We are looking for a dedicated Client Service Representative to join our team and be the friendly, knowledgeable first point of contact for our clients.
Job Summary The Client Service Representative (CSR) is responsible for creating a positive client experience by providing excellent customer service, assisting with administrative tasks, and supporting the veterinary team. Previous experience as a Veterinary Assistant or in a veterinary hospital is highly preferred.
Key Responsibilities
Greet clients and patients warmly, both in person and over the phone
Schedule appointments and manage calendars
Maintain accurate client and patient records
Assist with check‑in/check‑out procedures
Process payments and handle client billing questions
Communicate effectively with the veterinary team regarding patient needs
Support a fast‑paced, team‑oriented environment while maintaining attention to detail
Occasionally assist with basic animal care tasks under supervision
Qualifications
Prior experience as a Veterinary Assistant or in a veterinary hospital preferred
Excellent communication and customer service skills
Ability to multitask in a fast‑paced environment
Comfortable working Monday through Saturday, with occasional holidays
Positive attitude and team‑oriented mindset
Why Join Us
Fun, friendly, and supportive work environment
Opportunities to grow and learn within the veterinary field
Work with a passionate team dedicated to animal care
Benefits We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
To Apply Please submit your resume and a brief cover letter highlighting your veterinary experience. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
#J-18808-Ljbffr